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Merchandising Team Manager - Outlet Store

The Merchandising Team Manager is responsible for managing all customer facing store merchandising; including placement of new receipts, visual presentation, floor sets, customer Omni experience and more to drive store profitability. The Merchandising Team Manager is an exempt position, reporting to the Store Manager.

Essential Functions:

• Partner with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.

• Proactively plan for new receipts and anticipate the need to adjust product flow accordingly.

• Lead the Merchandising Team to present merchandise consistent with visual and merchandising standards

• Ensure the timely floor setup, including signage, for promotional events and seasonal business activity

• Ensure direction of playbook and seasonal merchandise meetings

• Manage the maintenance of the floor and stock areas consistent with store standards and use discretion to tailor standards to store needs.

• Lead team to drive the Customer Experience both in store and Omni

• Partner with the Sales Team Manager (STM) and visual associates to support the overall management of merchandise presentation of the store

• Recruit, interview, and select and retain quality associates and ensure all positions are filled in a timely manner.

• Maintain high store associate engagement. Provide efficient, timely communication of policies and other information.

• Responsible for addressing all concerns or problems that develop within your team.

• Ensure all associates receive and complete all necessary paperwork.

• Train support direct reports in correct processes and procedures.

• Provide effective coaching, to direct reports.

• Conduct timely performance management process and communicate development needs with subordinates.

• Set goals and identify areas for improvement for direct reports.

• Utilize the corrective action process to consistently document and coach poor performers you identify.

• Communicate with direct reports on possible career paths and advancement opportunities.

• Develop and promote a diverse team.

• Responsible for driving business results and customer experience through strong leadership of team.

• Open and close the store, including weekends

• Approve select point of sale transactions such as returns and voids.

• Resolve escalated customer service issues as needed.

• Understand and be able to use and train direct reports on all building operating systems.

• Manage and lead entire store when store manager is not available.

• Identify store and team needs and drive solutions to enhance store profitability.

Education / Experience Requirements:

Position Contribution Level: Intermediate Level

Minimum Education & Experience:

• Four-year college degree or equivalent combination of education and experience.

• Experience in retail management.

• Significant leadership experience

Knowledge / Skills Requirements:

• Proficient in computer business-related computer equipment and software (Microsoft Word, Excel, etc).

• Excellent leadership, supervisory, analytical and reasoning skills.

Physical Requirements:

• Ability to use computer keyboard, standard telephone and other related business equipment.

• Must be able to lift up to 40lbs.

• Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.

• Ability to stand for long periods of time.

• Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks

• Ability to work at a safe and steady pace.

Reporting Relationships:

Supervisor: Store Manager

Supervises: Merchandising Team and Operations Team

Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.

We are an Equal Opportunity Employer:
We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

Average salary estimate

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$50000K
$70000K

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What You Should Know About Merchandising Team Manager - Outlet Store, Belk

As the Merchandising Team Manager at Belk's Outlet Store, you’re stepping into a pivotal role that directly influences the shopping experience for our valued customers. You’ll take charge of all the customer-facing merchandising activities, ensuring that our store not only looks fantastic but also drives profitability. You'll collaborate closely with the visual team to provide consistent training for sales associates, ensuring they embody our brand's standards. Your role also involves proactive planning and adjusting product flows to accommodate new receipts, as well as designing captivating floor setups for promotional events and seasonal activities. With a keen eye for detail, you'll manage the visual presentation while also focusing on nurturing a motivated, high-performing team who will help enhance the overall customer experience. Reporting directly to the Store Manager, your craft includes everything from the scheduling and training of staff to addressing team issues and managing store operations in their absence. Your experience in retail management combined with your leadership skills will be instrumental in maintaining a vibrant shopping environment and achieving business goals. The challenges of this position require versatility and hands-on leadership, making it a fantastic opportunity for someone passionate about retail and team success. If you thrive in dynamic environments and love leading teams to success, then this is the perfect opportunity to showcase your talent!

Frequently Asked Questions (FAQs) for Merchandising Team Manager - Outlet Store Role at Belk
What are the primary responsibilities of a Merchandising Team Manager at Belk's Outlet Store?

The Merchandising Team Manager at Belk's Outlet Store is responsible for overseeing all aspects of store merchandising, which includes managing product placements, ensuring visually appealing displays, and enhancing the customer experience both in-store and online. This role also requires collaborating with different team members to maintain merchandising standards and drive sales.

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What qualifications do you need to become a Merchandising Team Manager at Belk's Outlet Store?

To qualify for the Merchandising Team Manager role at Belk's Outlet Store, applicants should have a four-year college degree or equivalent experience in retail management. Significant leadership experience is a must, alongside a proficiency in business-related software and equipment. Strong analytical skills and a demonstrated ability to motivate and manage teams are also essential.

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How does a Merchandising Team Manager at Belk's Outlet Store contribute to team engagement?

The Merchandising Team Manager at Belk's Outlet Store promotes a healthy team environment by leading regular training sessions, providing timely and effective communication, and addressing team concerns promptly. By establishing clear goals and utilizing performance reviews, they ensure that each associate feels valued and recognized for their contributions.

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What skills are crucial for a successful Merchandising Team Manager at Belk's Outlet Store?

A successful Merchandising Team Manager at Belk's Outlet Store should possess excellent leadership and supervisory skills, strong analytical reasoning, and a solid understanding of merchandising principles. Proficiency in technical skills, particularly with business-related software, and the physical capability to manage store operations are also vital for this role.

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What is the typical work environment for a Merchandising Team Manager at Belk's Outlet Store?

The work environment for a Merchandising Team Manager at Belk's Outlet Store is dynamic and fast-paced, requiring both strategic planning and hands-on execution. The role often involves being on the sales floor during peak hours, overseeing merchandising tasks, managing staff, and addressing customer needs, all while maintaining a positive atmosphere for team members and shoppers alike.

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Common Interview Questions for Merchandising Team Manager - Outlet Store
Can you describe your experience with merchandising in retail management?

In response to this question, consider detailing specific instances where you have successfully implemented merchandising strategies in previous roles. Highlight any measurable results, such as increased sales or enhanced customer engagement, and discuss the methods you used to train and motivate your team.

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How do you plan and prioritize tasks as a Merchandising Team Manager?

Discuss your approach to task management, focusing on how you evaluate the priorities based on sales goals, promotions, and seasonal changes. You might want to mention any tools you use for tracking progress and how you empower your team to contribute ideas and solutions as well.

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What strategies do you employ to enhance customer experience in-store?

In your answer, illustrate your understanding of customer experience, emphasizing actionable strategies like staff training, creating engaging displays, and collecting customer feedback. Share specific examples where these strategies have resulted in positive customer interactions.

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How do you handle conflicts within your team?

When answering this question, it's beneficial to describe your conflict resolution style, emphasizing open communication and your commitment to fostering a positive team environment. Share a real-world scenario demonstrating how you successfully managed a conflict, thereby enhancing team dynamics.

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Can you give an example of how you've successfully led a team in a retail setting?

Provide a detailed account of a successful project or initiative where you took the lead in your retail setting. Highlight your leadership style, the challenges you faced, how you motivated your team, and the results achieved—whether it's an increase in sales, improved customer satisfaction, or enhanced teamwork.

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What visual merchandising trends do you think could benefit Belk's Outlet Store?

To effectively answer this, research current trends in retail merchandising, such as sustainable practices, minimalistic designs, or seasonal themes. Discuss how these could be applied to enhance Belk's Outlet Store's customer appeal and sales.

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How have you previously trained your team on merchandising standards?

Your answer should address both the training methods you employed and the importance of adherence to merchandising standards for brand integrity. Share specific examples of successful training sessions, any resources utilized, and the impact this training had on team performance.

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What role does data analysis play in merchandising decisions?

Emphasize the significance of data analysis in your merchandising strategies, highlighting how you use sales metrics and customer feedback to inform decisions. Discuss how analyzing data can lead to better stock management, promotions, and an overall enhanced shopping experience.

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How do you ensure effective communication among your team?

Discuss your communication strategy, addressing both formal and informal channels you utilize to keep your team informed. Highlight the importance of regular team meetings and individual check-ins, along with fostering an environment where team members feel comfortable sharing their ideas and concerns.

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What do you consider as the most important aspect of team leadership?

Your answer should reflect on the qualities you believe are essential for effective leadership, such as empathy, clarity, and accountability. Share how these traits have helped you lead successful teams and created an environment conducive to achieving store goals.

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Belk, Inc., a private department store company based in Charlotte, N.C., is the home of Modern. Southern. Style. with 293 Belk stores located in 16 Southern states and a growing digital presence. Belk is a portfolio company of Sycamore Partners, a...

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Full-time, on-site
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March 29, 2025

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