Senior Manager, Network Partner Solutioning - job 18 of 20

As a Senior Manager, Network Partner Solutioning at Visa, your primary responsibilities include overseeing the end-to-end management of partner acquisition, from selection to onboarding. You will work closely with various internal teams to address any issues and ensure a successful implementation. Additionally, you will develop dual supply programs and engage in strategic discussions with sales teams to meet client demands effectively.

To thrive as a Senior Manager, Network Partner Solutioning at Visa, candidates typically need a bachelor’s degree in business or a related field, along with experience in partner management and the payments industry. Strong negotiation skills, the ability to foster relationships, and an understanding of payment systems are also key qualifications for success in this position.

The Senior Manager, Network Partner Solutioning plays a crucial role in supporting Visa's mission by building a robust partner network that enables clients to send and receive money globally. Through effective partner management and strategic collaboration, you will help enhance Visa Direct capabilities, allowing businesses and individuals to thrive while ensuring security and reliability in payments.

Dual supply programs are vital in the Senior Manager, Network Partner Solutioning role as they ensure route resilience and cost optimization. By establishing multiple payment routes with bank and non-bank partners, you help enhance service delivery and reliability, ultimately supporting Visa’s growth and expanding its operational capabilities in key markets.

Working as a Senior Manager, Network Partner Solutioning at Visa offers a dynamic and collaborative environment. The position operates in a hybrid model, allowing for both remote and in-office work. You will be part of a team that values innovation and strategy, and where you can expect engaging conversations with key stakeholders, enabling you to make a real impact on Visa's business success.

When selecting partners, I focus on understanding the specific needs of our clients and matching them with partners who can meet those requirements. I utilize a structured approach that includes assessing technical capabilities, operational efficiencies, and commercial factors. Throughout the onboarding process, I ensure clear communication with all stakeholders to address any challenges swiftly.

In my previous role, I encountered a situation where a payment partner was struggling with compliance issues. I initiated regular meetings to discuss the challenges openly and took the lead in coordinating with our compliance team to create a tailored action plan. This not only strengthened our relationship but also ensured compliance was achieved quicker than expected.

I believe in regular, transparent communication tailored to each partner's needs. My strategy includes scheduling periodic check-ins, providing updates on mutual projects, and soliciting feedback to ensure alignment. By being proactive and addressing concerns promptly, I reinforce trust and establish a lasting partnership.

Success can be measured through various KPIs such as transaction volumes, customer satisfaction scores, and operational efficiency metrics. I closely monitor these key indicators and use them to evaluate whether our partnerships are achieving their intended goals and to identify areas for improvement.

I stay informed about industry trends by subscribing to relevant publications, participating in webinars, and attending industry conferences. Networking with colleagues and partners also provides valuable insights into emerging needs and expectations, which I then use to adapt our partner strategies accordingly.

In one instance, I needed a partner to adjust their pricing model to align with our cost optimization goals. I presented data showing the long-term benefits for both parties and provided alternative solutions to help them see the value in the change. Through open dialogue and collaboration, we reached a favorable agreement.

I prioritize tasks based on the urgency and strategic importance of each partner relationship. I use project management tools to track progress and ensure that I allocate resources effectively. Regularly reviewing priorities helps me remain flexible and responsive to changing needs.

Collaboration is central to my role as it allows for knowledge sharing and leveraging diverse expertise. I regularly engage with cross-functional teams, including sales, operations, and marketing, ensuring a unified approach to partner management and successful execution of projects.

When conflicts arise, I prioritize open communication to understand each party's perspective. By fostering a collaborative problem-solving environment, I aim to identify mutual goals and work toward solutions that satisfy both parties and reinforce our partnership.

I am particularly excited about the innovation in the payments industry and the opportunity it presents to create seamless experiences for users. The fast pace of change allows for continuous learning and growth while directly impacting how people manage and interact with their finances.