Job details

Manager of Sales Operations

Get a free resume review

Position Purpose: The Sales Operation Leader will oversee the Sales Operations working with the VP of Sales, head of Customer Success, and the VP for PD to communicate and streamline processes to help drive revenue and ensure customer satisfaction.

Essential Duties and Responsibilities

Company Events
- Internal
  - Oversee the logistics of internal company meetings
  - Work with the sales leadership and support team to organize and follow up on the logistics of the NSM.
  - Coordinate and organize the logistics for identified sales training needs for new training and ongoing training – both product and sales training
  - Coordinate the logistics for the identified PD training needs working with the VP of PD and communicate these trainings dates and agenda with other Department Heads.
  - Add meetings to the company calendar ensuring the dates are accurate and current.
- External
  - Work with the Director of Exhibits and Conferences ensuring that all national and regional conferences run smoothly and are within budget
  - Follow up on all Author Requests communicating the approval to the sales rep and their manager as well as communicating the logistics to the author

Onboarding and Offboarding
- Periodically review and revise the process for sales, PD, and Customer Success working with HR and the sales and PD managers
- Ensure that the onboarding and offboarding is complete and accurate and that the Rep Change Form is distributed to all parties.
Reports
- Work with Finance to generate reports for sales, PD, and Customer Success as requested
- Utilize and interpret sales analytics. complex data, and marketing insights and communicate to the sales, PD, and Customer Service teams

Budget
- Review the sales, PD, and Customer Success budgets quarterly communicating the expense status to the managers

Customer Issues
- Coordinate with VP of Sales, Regional Vice Presidents, Customer Service, Tech Support, PD Leadership and other customer facing departments to resolve any sales/customer related issues.

Required Skills, Experience and Education

Minimum 8-10 years of experience in Sales Operations, preferably within educational publishing or technology companies
Demonstrated advancement within the sales operations team
Solid understanding of ERP and CRM systems (NetSuite/SAP/Salesforce) and best practices
Ability to manage complex processes and affect change
Data-driven, proactive, analytical, detailed oriented, and a problem solver
Customer service oriented
Able to build strategies for Sales Operations and Customer Success in order to improve efficient business operations
Works well under tight timeframes, meeting demanding timelines
Foundational understanding of sales and customer retention processes and tools is critical
Self-motivated and able to handle multiple competing priorities

Salary Range: $75,000-$85,000

*The base salary range represents the low and high end of the expected salary range for the position. The base salary offered may depend on a variety of factors such as geographic location, experience, education, and skill level.

About Us

Benchmark Education Company is a leading publisher of core, supplemental, and intervention literacy and language resources in English and Spanish, both print and digital, as well as world-class professional development. Since its founding in 1998, our company has proven to be one of the most nimble and innovative content creators on the cutting edge of pedagogy and technology. The digital content in our many learning programs delivers all the rigor of its print counterpart and is designed for virtual and blended learning contexts.

Benchmark Education Publishing (BEC) and its affiliates are proud to be an Equal Opportunity Employer.

For further information, visit us at: https://www.benchmarkeducation.com

Average salary estimate

$80000 / YEARLY (est.)

min

max

$75000K

$85000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager of Sales Operations, Benchmark Education

If you're looking to make an impactful contribution in the role of Manager of Sales Operations at Benchmark Education Company in New Rochelle, you've come to the right place! In this dynamic position, you will work closely with the VP of Sales and other key stakeholders to enhance communication and streamline processes that drive revenue while ensuring exceptional customer satisfaction. Your responsibilities will cover a wide array of tasks, from organizing internal company events and managing logistics for crucial sales training initiatives to coordinating major conferences. You'll also play a pivotal role in the onboarding and offboarding processes, ensuring everything runs smoothly and accurately. With your strong analytical skills, you’ll work hand-in-hand with Finance to generate insightful reports and drive decisions based on data. In this collaborative environment, your customer service orientation will be vital as you resolve customer-related issues by coordinating with various departments. With 8-10 years of experience in Sales Operations, preferably within the educational publishing or technology sectors, you'll have a solid grasp of ERP and CRM systems like Salesforce. If you thrive under tight timelines and seek to constantly improve business operations, this is your chance to shine in an innovative and supportive company that values growth and creativity.

Frequently Asked Questions (FAQs) for Manager of Sales Operations Role at Benchmark Education

What are the key responsibilities of the Manager of Sales Operations at Benchmark Education Company?

The Manager of Sales Operations at Benchmark Education Company is responsible for overseeing logistics for internal company events, coordinating sales training needs, managing onboarding and offboarding processes, generating sales reports, and resolving customer-related issues. This role requires close collaboration with various departments to ensure streamlined operations and optimal customer satisfaction.