HVAC Service Tech II

The HVAC Service Tech II at Bernhard is tasked with a variety of responsibilities, including troubleshooting, diagnosing, and repairing HVAC, refrigeration, and mechanical components. You'll ensure projects are completed from start to finish while focusing on total customer satisfaction. Your work will also involve the installation and maintenance of equipment such as chillers and boilers, alongside promoting safety procedures to create a secure work environment.

To qualify for the HVAC Service Tech II role at Bernhard, candidates should possess maintenance experience with HVAC systems, including chillers and boilers, along with effective communication skills. A detail-oriented mindset and the ability to tackle various projects in a fast-paced environment are crucial. While a current technician license or EPA certification is preferred, a demonstrated ability to troubleshoot and a good understanding of industry standards also make for a strong candidate.

Bernhard emphasizes employee growth and development through a supportive environment that encourages continuous learning. Whether it's through on-the-job training, exposure to various HVAC projects, or industry-related workshops, the company fosters a culture where HVAC Service Tech II employees can enhance their skills and advance their careers. The inclusive workplace promotes collaboration, ensuring every voice is valued in shaping future innovations.

The work environment for an HVAC Service Tech II at Bernhard can be dynamic and varied. You'll often find yourself working both indoors and outdoors, managing temperatures ranging from low to high and adjusting to different weather conditions. Physical demands include climbing ladders and moving objects up to 50 pounds. While you will face noisy environments, the company prioritizes safety and effective communication to ensure a productive workplace.

Travel requirements for the HVAC Service Tech II position at Bernhard are minimal, with only about 0-5% of time spent traveling to job sites or the office. This allows the technician to focus primarily on local service projects while maintaining an efficient work-life balance.

When addressing your experience with HVAC installation and maintenance, clearly outline specific projects you've worked on. Emphasize your ability to troubleshoot issues effectively and provide examples where your technical skills led to successful installations or repairs.

In your response, detail your troubleshooting methodology, including how you evaluate problems step by step, use diagnostic tools, and apply your mechanical skills. Highlight a particular situation where your troubleshooting resulted in a positive outcome.

When discussing a challenging project, focus on your critical thinking and problem-solving abilities. Describe the situation, the obstacles you faced, and how you successfully navigated them to achieve customer satisfaction.

Explain your approach to communication and professionalism during service calls. Emphasize the importance of listening to customer concerns, explaining processes clearly, and delivering quality work to meet or exceed their expectations.

Your answer should include specific safety protocols you follow, such as wearing protective gear, adhering to industry regulations, and conducting risk assessments. Providing an example of how you've prioritized safety in a previous role will strengthen your response.

Discuss your strategies for maintaining an organized service vehicle, such as systematic inventory checks, tool management, and ensuring easy access to essential tools and supplies. This shows that you value efficiency and preparedness, essential traits for an HVAC Service Tech II.

List your relevant certifications, such as EPA Certification or OSHA Training, and explain how these qualifications enhance your ability to perform your job effectively. Discuss any ongoing training or plans to further your education in the field.

Mention the resources you utilize to remain informed, such as industry publications, workshops, or professional associations. This demonstrates your commitment to continuous learning and staying competitive in the HVAC market.

Highlight your ability to collaborate with colleagues in past roles. Discuss how teamwork has contributed to successful project outcomes and your willingness to share knowledge with peers, fostering a supportive work culture.

Express your enthusiasm for Bernhard's legacy, commitment to innovation, and focus on employee growth. Illustrate how your skills align with the company's values, making you an ideal fit for the HVAC Service Tech II position.