INSIDE SALES MANAGER

As an Inside Sales Manager at Berry Global, your primary responsibilities will include managing your own book of business, developing strategies for sales growth, and leading a team to achieve market penetration and profitability objectives. You will coach team members, maintain customer relationships, and identify new product opportunities, ensuring the team's performance is consistently high.

To qualify for the Inside Sales Manager position at Berry Global, candidates should have a bachelor's degree and 5-10 years of sales experience, especially in B2B. Experience in sales team leadership is preferred. Strong communication, organizational skills, and the ability to manage a balanced workload are essential for successfully fulfilling the duties of this role.

The Inside Sales Manager at Berry Global plays a vital role in fostering a people-first culture by promoting teamwork, continuous improvement, and professional growth among team members. Through feedback and coaching, they empower employees to develop their skills while driving overall business success in a collaborative environment.

The Inside Sales Manager role at Berry Global requires an estimated 25-30% travel. This is essential for supporting team members and managing client meetings, ensuring that relationships are nurtured face-to-face, which is vital for increasing customer satisfaction and business development.

Essential skills for success as an Inside Sales Manager at Berry Global include excellent communication and presentation skills, strong analytical abilities, and experience in executing sales processes. Coaches should possess a strategic mindset, prioritization skills, and a capability to balance customer needs with internal objectives effectively.

When managing a sales team, I focus on establishing clear communication, setting achievable goals, and providing regular feedback. My approach involves coaching team members individually to foster their growth while promoting collaboration within the team to share best practices and strategies for success.

Balancing current relationships with new business requires a strategic approach, prioritizing existing clients while identifying upsell opportunities. I set aside dedicated time for current customers to ensure their needs are met, while actively prospecting new clients by allocating resources effectively and using CRM tools for detailed tracking.

Important metrics for an Inside Sales Manager include sales growth percentages, customer retention rates, and the number of new opportunities per month. Additionally, tracking individual team member performance metrics and CRM reports helps in assessing productivity and optimizing sales tactics collectively and individually.

In one instance, I noticed a team member struggling with closing deals. I worked closely with them to analyze their approach, providing targeted feedback and role-playing various negotiation scenarios. Over time, they improved their closing rate significantly, which contributed to the overall performance of the team.

I handle performance reviews by preparing detailed assessments based on individual achievements and areas for improvement and inviting team members to self-assess as well. This helps create a two-way conversation where we can collaboratively set new goals and develop personalized growth plans that are aligned with company objectives.

To uncover new product opportunities with existing customers, I engage in regular conversations about their evolving needs and challenges. I utilize data analysis to identify potential gaps in their current solutions, followed by suggesting tailored products that align with their business goals, fostering a collaborative relationship.

Market research is critical in my sales strategy as it helps to understand customer needs, industry trends, and competitor activities. By analyzing this information, I can identify new opportunities and tailor our sales approach to resonate with potential clients and strengthen offerings for existing ones.

Motivating an inside sales team during challenging times involves maintaining open lines of communication, encouraging a positive mindset, and celebrating small wins. I also provide resources for skill enhancement and recognize individual efforts, reinforcing the importance of teamwork and collective resilience.

Handling conflicts between team members involves first facilitating a conversation to understand both perspectives. I would encourage open communication and guide them to find common ground. If needed, I would provide mediation support to ensure we reach a resolution that fosters teamwork and collaboration going forward.

To ensure effective communication within my sales team, I implement regular check-ins, use collaborative tools for updates, and foster an open-door policy for team members to voice concerns and share ideas. Encouraging team meetings promotes sharing best practices and innovative solutions that contribute to our collective success.