Contracts Renewal Specialist

A Contracts Renewal Specialist at Billtrust is responsible for managing a portfolio of renewals and driving revenue through effective negotiation and communication with customers. This role includes discussing renewal terms, maintaining client relationships, and collaborating with various teams to ensure timely execution of contracts.

To be considered for the Contracts Renewal Specialist role at Billtrust, candidates should have over 3 years of experience in a B2B customer-facing role, such as contract renewals or account management. Strong negotiation skills, organizational abilities, and familiarity with CRMs like Salesforce are also beneficial.

Billtrust promotes continuous growth for its Contracts Renewal Specialists through various professional development opportunities, including participation in leadership programs, mentor-mentee pairings, and Employee Resource Groups (ERGs) that foster skill enhancement and career progression.

Working at Billtrust as a Contracts Renewal Specialist means being part of a culture that values flexibility and work-life balance. Employees enjoy options like open PTO, work-from-anywhere policies, and a strong emphasis on recognizing achievements through various incentives and awards.

Contracts Renewal Specialists at Billtrust utilize Salesforce for tracking and managing renewal opportunities, alongside other electronic contract management tools and applications to facilitate the negotiation and execution processes.

Certainly! In my previous roles, I've managed contract renewals by developing strong client relationships, assessing their needs, and negotiating terms that align with our business goals. My aim is always to find a win-win scenario.

I believe in open communication. I would first listen to the customer's concerns, empathize with their situation, and then work collaboratively to find a solution that meets both our needs, ensuring they feel valued throughout the process.

I prioritize organization by utilizing tools like Salesforce to track deadlines and updates. Additionally, I create to-do lists and set reminders to ensure timely follow-ups and keep all stakeholders informed.

In a prior role, I faced a negotiation with a long-term customer who was hesitant to renew due to pricing concerns. I prepared by gathering data on industry standards and presented options that highlighted the value of our services, ultimately leading to a successful renewal.

I approach each renewal with a thorough assessment of the customer's usage and needs. By understanding their business goals, I can highlight relevant additional services or features that would enhance their experience, leading to fruitful upsell conversations.

Teamwork is essential in the contract renewal process. Collaborating with Sales, Legal, and Customer Success helps ensure everyone is aligned on goals, making it easier to address client needs and facilitate smooth contract execution.

The most important aspect is empathy. Understanding the customer's perspective and responding to their needs effectively builds trust and fosters long-term relationships, which is critical in contract renewals.

I stay informed by subscribing to relevant industry publications, participating in webinars, and applying lessons from industry leaders to my own work. This way, I can bring fresh ideas to discussions with customers.

In my first 90 days, I aim to immerse myself in understanding Billtrust's services and customer base. I would like to build relationships with key stakeholders and begin managing a few renewals to gain firsthand experience in the process.

I'm drawn to Billtrust's commitment to innovation and customer satisfaction. The opportunity to help businesses enhance their financial processes while also contributing to a collaborative team environment aligns perfectly with my professional values.