At Bitmovin, a Junior Solutions Engineer is pivotal in both pre and post-sales technical activities. You'll engage deeply with customers, helping them integrate our video streaming products into their workflows while ensuring they derive maximum value from them. Your responsibilities include troubleshooting technical cases, understanding client needs, and collaborating with Customer Success Managers to conduct business reviews.

To excel as a Junior Solutions Engineer at Bitmovin, a BA or MA in Computer Science, Software Engineering, or a related field is ideal. Experience in customer-facing roles, strong communication skills, and a grasp of video compression technologies will greatly benefit aspiring candidates. Familiarity with programming languages like JavaScript or Java and knowledge of support tools like Zendesk or Intercom is a plus.

As a Junior Solutions Engineer, your role directly contributes to customer satisfaction by acting as the technical liaison between clients and our products. By proactively discovering client needs, providing solutions, and ensuring their successful use of our technology, you help build long-lasting relationships and enhance the overall user experience, making their streaming capabilities more effective.

A Junior Solutions Engineer at Bitmovin should ideally possess solid technical skills, including troubleshooting complex issues, understanding video streaming technologies, and familiarity with programming languages such as JavaScript or Java. Experience with APIs, SDKs, and tools like Jira Service Desk can also be valuable in addressing customer needs efficiently.

Bitmovin promotes an inclusive and flexible work culture, encouraging Junior Solutions Engineers to thrive by being their authentic selves. The team values collaboration, feedback, and continuous learning, providing an environment where employees can grow both personally and professionally while working on cutting-edge video technology solutions.

Focus on relevant projects or roles where you worked with video streaming technologies. Highlight specific tools or methods you utilized, outcomes achieved, and any troubleshooting experience that reflects your capabilities in supporting customers effectively.

Discuss your systematic approach: first, listen to the client's description of the issue, gather all relevant details, replicate the issue if possible, and then systematically test potential solutions until the root cause is identified. Emphasize your communication with the customer throughout the process.

Explain your techniques for customer engagement such as asking targeted questions, utilizing technical discovery practices, and actively listening. Showcase examples where you uncovered hidden needs or turned feedback into actionable insights for the customer.

Emphasize the importance of collaboration with other team members, such as Customer Success Managers, and how teamwork can enhance customer experiences. Share a scenario where you helped a teammate or integrated feedback from various departments to achieve a common goal.

Illustrate a specific example where you effectively broke down complex concepts into simple terms. Highlight how you used analogies or visual aids and ensured the client felt comfortable and understood the solution.

Share your methods for staying updated, such as following tech blogs, joining webinars, participating in related forums, or networking with other professionals in the video streaming field. Highlight your passion for continuing education and improvement.

Discuss any previous roles or positions where you interacted with customers, resolving issues, or providing support. Share specific instances that highlight your communication skills and ability to enhance customer satisfaction.

Provide a detailed example illustrating your collaborative efforts with a technical team. Discuss the problem, the steps taken together to resolve it, and the final outcome, emphasizing your contributions and teamwork.

List any support or service tools you’ve used, such as Zendesk, Jira Service Desk, or CRM platforms. Illustrate your proficiency and how these tools help streamline your work processes or enhance customer interactions.

Discuss your passion for technology and problem-solving, your desire to help others succeed, and the excitement of working with innovative streaming media solutions. Share any personal or career goals that drive your ambition in this role.