Account Coordinator
Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Join our Australian Steel Market business in our Customer Service Team as an Account Coordinator based in Chullora NSW.
You will be the key customer representative to a dedicated portfolio of valued customer accounts, maintaining our high standards of service delivery. You will gain invaluable exposure working across multiple business streams and stakeholders where you can grow your professional knowledge with an iconic Australian company.
What Will You Do?
In this varied role, you will:
- manage the customer experience for your account portfolio
- work with internal stakeholders to provide solutions and deliver product in line with customer business needs
- provide our customers with real-time updates on product and service-related matters
- identify improvements with our systems and processes, assisting with implementing changes for internal teams and customers
More About You
As an energetic customer service professional, you will bring your sociable and collaborative approach to the team. You will bring:
- experience within a customer service environment
- sound experience with relationship management and conflict resolution
- excellent written and verbal communication skills
- high attention to detail and ability to complete multiple tasks simultaneously
- a strong customer focus with the ability to resolve issues and identify solutions
- expertise with various digital platforms, open to dynamic process and system changes
What’s in it for you
- full-time permanent position
- competitive remuneration package and attractive superannuation options including a profit share plan (annual bonus)
- hybrid working arrangement (4 days in office, 1 day from home)
- ongoing training and career development opportunities
- employee benefits with discounts on health and wellbeing products and services
- Employee Assistance Program
Why BlueScope
As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:
- Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
- Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
- Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.
Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”
Come and discover us at www.bluescope.com/auscareers
Join us, creating strength for the future.
Applications close: Sunday 30th March 2025.
Average salary estimate
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Join BlueScope as an Account Coordinator in Chullora, NSW, and become a vital part of our Customer Service Team! This role is designed for the sociable, energetic professional who thrives in a dynamic work environment. You will be the key customer representative for a dedicated portfolio of valued customer accounts, ensuring our high standards of service delivery are upheld. In your day-to-day, you’ll manage the entire customer experience, collaborate with internal stakeholders, and provide timely updates on product and service-related inquiries. You’ll also have the opportunity to identify system improvements and help implement changes that benefit both internal teams and our customers. At BlueScope, we value your potential and offer ongoing training and career development opportunities to help you grow professionally. With a competitive remuneration package and attractive superannuation options, including a profit share plan, your hard work will be recognized and rewarded. You’ll enjoy the freedom of a hybrid working arrangement, giving you the flexibility to balance work and home life. If you have experience in a customer service environment and possess excellent written and verbal communication skills, we would love to meet you. Let’s inspire smart solutions in steel together at BlueScope!
Since 1915 the steel industry has been an essential part of Australia and its economy. BlueScope's heritage traces back to the very beginning. Our history has always been in steelmaking - but the future lies in selling Australian innovation, tec...
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