Ticket Seller (part-time)

As a Ticket Seller at Bon Secours Wellness Arena, your key responsibilities include delivering outstanding customer service, using the Ticketmaster system to sell tickets, addressing customer inquiries regarding events and ticket pricing, handling cash transactions accurately, and maintaining an organized box office area. You'll also assist customers with digital ticketing issues and ensure a welcoming environment for guests.

To qualify for the Ticket Seller position at Bon Secours Wellness Arena, you must be at least 18 years old, possess a high school diploma or equivalent, and have a minimum of two years of experience in customer service, along with at least one year of experience handling cash. Comfort with technology and strong communication skills are essential, as well as the ability to work flexible hours.

As a part-time Ticket Seller at Bon Secours Wellness Arena, you have the flexibility to pick your own shifts! While you must work a minimum of two shifts per month, you can select the days and times that work best for you, allowing for a great work-life balance while enjoying your role in the vibrant event atmosphere.

The hourly rate for a Ticket Seller at Bon Secours Wellness Arena is $11.25 per hour, with pay frequency being bi-weekly. This is a great opportunity to earn while being part of an exciting environment, working flexible hours around events!

Yes, to apply for the Ticket Seller position at Bon Secours Wellness Arena, candidates must be at least 18 years of age, ensuring that all team members can responsibly handle the various tasks required in this customer-focused role.

In my previous customer service roles, I have consistently prioritized the needs of customers, ensuring that their questions are answered and their concerns are resolved. I believe that a positive customer interaction can enhance their experience and lead to repeat business, which is crucial in the fast-paced environment of ticket sales.

When dealing with difficult customers, I always remain calm and professional. I listen to their concerns attentively, validate their feelings, and work towards a solution that satisfies them. It's important to keep a positive demeanor and show that I am here to help, which I believe is vital in the role of a Ticket Seller.

I have over a year of experience handling cash transactions, where accuracy and attention to detail were essential. I ensure that I double-check every transaction to minimize errors and maintain customer trust, and I'm comfortable balancing cash drawers at the end of my shifts.

I am excited about the opportunity to work at Bon Secours Wellness Arena because I have a passion for events and customer interaction. Being part of a team that plays a role in creating memorable experiences for guests aligns perfectly with my interests and career goals.

During busy events, I prioritize tasks by assessing the immediate needs of customers while ensuring that no one is waiting too long. I stay organized, maintain a clear communication style with my team, and focus on delivering excellent service, even under pressure.

Yes, I am quite comfortable using various technologies, including ticketing systems like Ticketmaster. I am quick to learn new systems and enjoy troubleshooting any issues that may arise, ensuring that customers have a smooth and easy ticket purchase experience.

I would engage the guest in a conversation, asking about their interests and preferences to suggest events that align with what they are looking for. Providing details about the shows, seating options, and possible experiences can help them make a more informed decision.

Exceptional customer service means going above and beyond to meet the needs of our guests. It involves actively listening to their requests, providing timely assistance, and ensuring they leave with a smile. It's all about creating a positive experience, making them feel appreciated and valued.

I find that staying motivated during long shifts involves maintaining a positive attitude and engaging with customers. I take brief moments to refocus myself during slower times, making sure to reflect on the enjoyable atmosphere and the exciting events happening at the arena.

In the event of a technical issue, I would remain calm and quickly assess the situation. I would attempt to troubleshoot using my familiarity with the ticketing system and, if necessary, escalate the issue to a supervisor for further assistance while ensuring the customers are kept informed.