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Route Sales Representative - Relief Routes

Overview

Responsible for delivery and restocking of products to retail stores and/or wholesale distribution locations. This position will cover varies routes and will require travel. 

 

Learn more about this role here:

 

https://youtu.be/AeMSDw021vc 

Qualifications

  • High school diploma or GED equivalent required
  • 6 months verifiable experience driving Class A or Class B commercial vehicle preferred
  • Minimum age of 21 years old required
  • Experience in product delivery and customer service preferred

Other Functions:

  • Ability to read, write, perform basic mathematical calculations, and accurately record data required.
  • Must be able to frequently stand, walk, kneel, reach, climb, pull, and bend
  • Must be able to routinely lift over 60 pounds and push/pull up to 300 pounds with a hand-held hook.

Responsibilities

  • Safely load, unload, and deliver products at each account.
  • Drive truck over established route to deliver, stock, and stage product at customer locations.
  • Set up merchandise and sales promotion displays and deliver promotional material to customers.
  • Verify shipment accuracy and salable condition of product.
  • Resolve discrepancies and customer complaints.
  • Collect empty containers, rejected, or unsold merchandise for return.
  • Complete daily inventory, orders, delivery invoices, and proof of delivery as required.
  • Perform Motor Vehicle Inspections on truck to conform to DOT regulations and company policy and assist with routine maintenance on truck.
  • Exhibit courteousness toward customers, work cooperatively with co-workers and supervisors, maintain neat appearance, and follow established policies and direction of management.
  • Maintain vehicle and hours of service logs as required by DOT.
  • Maintain reliable attendance and consistent work hours.
What You Should Know About Route Sales Representative - Relief Routes, Borden Dairy

As a Route Sales Representative for Relief Routes in Jacksonville, you're stepping into an exciting role that balances logistics and customer service. In this position, you’ll be responsible for the delivery and restocking of products to retail stores and wholesale distribution locations, traveling various routes that keep your day dynamic and engaging. Picture yourself driving a Class A or B commercial vehicle, interacting with customers, and ensuring that they receive the quality products they expect. No two days on the job will look the same as you’ll be loading, unloading, and verifying shipments while also promoting merchandise and setting up displays. This isn’t just about getting from point A to point B; it’s about building relationships and ensuring customer satisfaction. You’ll collect empty containers, handle discrepancies, and keep everything running smoothly, all while adhering to DOT regulations and maintaining vehicle logs. If you thrive in an active work environment and enjoy the satisfaction of seeing your efforts directly benefit your customers, this job suits you perfectly. Plus, with a requirement for at least 6 months of driving experience and a passion for customer service, you'll find this role both rewarding and challenging. If you're looking for a position that allows you to combine your driving skills with your customer service knack and offers built-in variety, then this Route Sales Representative role in Jacksonville is the next step for you!

Frequently Asked Questions (FAQs) for Route Sales Representative - Relief Routes Role at Borden Dairy
What are the responsibilities of a Route Sales Representative at the company?

As a Route Sales Representative for Relief Routes, your responsibilities include safely loading and unloading products, delivering goods, stocking shelves, promoting merchandise displays, and managing customer relationships. You will drive over established routes, verify shipment accuracy, collect empty containers, resolve discrepancies, and maintain records like daily inventories and delivery invoices.

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What qualifications are required for a Route Sales Representative in Jacksonville?

To be a Route Sales Representative in Jacksonville, candidates need to have a high school diploma or GED and preferably six months of experience driving a Class A or B commercial vehicle. A minimum age of 21 is required, and experience in product delivery and customer service is highly valued to ensure quality service to clients.

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What skills should I have as a Route Sales Representative for Relief Routes?

Ideal skills for a Route Sales Representative include strong communication and customer service abilities, basic math skills for inventory calculations, and physical stamina. You should be capable of lifting over 60 pounds, performing basic vehicle inspections, and maintaining logs as per DOT regulations.

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How does travel play a role in the Route Sales Representative position?

Travel is a significant aspect of being a Route Sales Representative. You’ll cover various routes that change regularly, which adds diversity and excitement to the job. This means you’ll be on the move, meeting new customers and tackling different challenges on a daily basis.

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Does the Route Sales Representative position offer opportunities for growth?

Yes, the Route Sales Representative position often serves as a stepping stone to higher levels within the company. By excelling in your role and demonstrating reliability and customer-focused service, you can open doors to advancement opportunities in sales, logistics management, and beyond.

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Common Interview Questions for Route Sales Representative - Relief Routes
Can you describe your experience with commercial driving?

When asked about your experience with commercial driving, highlight the number of years you've driven, the types of vehicles, and any relevant certifications. Be sure to mention your adherence to safety protocols and experience with delivery timelines.

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How do you handle customer complaints?

Discuss your approach to customer complaints by emphasizing active listening, empathy, and problem-solving skills. Provide an example where you successfully resolved an issue, showcasing your commitment to customer satisfaction.

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What steps do you take to ensure the accuracy of deliveries?

Explain the routine checks you perform, such as verifying inventory against delivery invoices and ensuring items are in salable condition. Highlight your attention to detail as a crucial factor in minimizing discrepancies.

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Can you give an example of a challenging route you've navigated?

Share a specific story about a challenging route, detailing how you overcame obstacles like traffic or unexpected detours. Focus on your decision-making skills and adaptability under pressure.

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What do you do to maintain your vehicle and comply with DOT regulations?

Discuss your habits for vehicle maintenance, such as performing regular inspections and keeping detailed logs. Emphasize your understanding of DOT regulations and how you prioritize safety.

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How do you manage your time effectively while on the road?

Talk about your time management strategies, such as planning your routes efficiently, using technology for navigation, and keeping to a schedule while allowing some flexibility to accommodate customer needs.

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What motivates you as a Route Sales Representative?

Express your passion for customer interaction and the satisfaction of seeing products delivered successfully. Mention how contributing to a team and helping customers have their needs met are strong motivators for you.

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Describe a time when you went above and beyond for a customer.

Provide a specific instance where you exceeded customer expectations, outlining what you did and how it positively impacted the customer relationship. This demonstrates your commitment to service excellence.

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How do you stay organized with your deliveries and paperwork?

Explain the systems you have in place for staying organized, like using checklists for deliveries, maintaining accurate logs, and employing digital tools if applicable, to streamline the process and minimize errors.

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Why do you want to work as a Route Sales Representative for this company?

Convey your alignment with the company’s values and mission, expressing enthusiasm for the role. Mention any research you've done about the company and how you believe your skills and experiences align with their needs.

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Founded in 1857 by Gail Borden, Jr., Borden is a heritage American brand that produces more than 35 wholesome and delicious products enjoyed by millions of people every day. Borden was the first company to develop a patent for the process of conde...

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DATE POSTED
April 15, 2025

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