Resident Concierge (M-F, 7am - 3pm)

As a Resident Concierge at Bozzuto, your primary responsibilities include welcoming residents and prospects, handling inquiries, and solving problems promptly and effectively. Additionally, you'll be involved in planning engaging community events, maintaining organized front desk operations, and promoting positive experiences through social media interactions. Your role is key in fostering relationships and ensuring that the community remains a welcoming home for everyone.

To qualify for the Resident Concierge position at Bozzuto, candidates should have at least 2 years of experience in a hospitality, retail, travel, or hotel environment. Outstanding communication skills, both verbal and written, are essential, along with a sharp professional appearance. Proficiency in various software and a keen eye for detail are important, as is a customer-focused mentality. Candidates should also be able to lift up to 25 pounds.

Bozzuto is committed to the professional growth of its Resident Concierges by offering various benefits, including career development programs and tuition reimbursement. The company prioritizes the overall well-being of its team members and actively fosters an award-winning culture that encourages ongoing personal and professional development, empowering every individual to achieve their potential.

The Resident Concierge position at Bozzuto typically follows a Monday to Friday schedule from 7 am to 3 pm. However, the role may require flexibility such as working weekends or evenings based on community needs. This dynamic schedule allows for active engagement with residents and participation in a variety of community events.

Resident Concierges at Bozzuto enjoy a range of benefits, including competitive compensation, health and wellness coverage, including medical, dental, and vision. Employees receive 20 days of paid time off plus holidays and have access to a 401k with company matching for retirement planning. Additionally, Bozzuto supports continuing education through tuition reimbursement and other professional development programs.

When answering this question, focus on a specific example that demonstrates your problem-solving skills and customer service mindset. Describe the situation, the steps you took to address the issue, and the final outcome, emphasizing how your actions enhanced the customer's experience.

Share a strategy that you use to stay organized and efficient, such as leveraging task lists or time management techniques. Highlight how you assess urgent needs versus more routine tasks, showcasing your ability to maintain a quality experience for residents even when things get hectic.

Think creatively about events that promote inclusivity and engagement among residents. Discuss ideas that suit the community's demographics, and emphasize your ability to coordinate and execute memorable activities that foster connections and enhance the community atmosphere.

Discuss your approach to listening actively to the resident's concerns and empathizing with their situation. Describe steps you would take to investigate the issue, mediate discussions with those involved, and ensure the resident feels heard and valued while working towards a resolution.

Focus on the importance of personalizing interactions and consistently exceeding resident expectations. Highlight how you would leverage feedback, maintain open communication channels, and create memorable experiences to foster a sense of loyalty and community among residents.

Explain your appreciation for diverse backgrounds and how you adapt your communication style to meet residents' needs. Share examples of how you create an inclusive environment, making every resident feel welcome and respected, regardless of their cultural background.

Discuss how to utilize social media platforms to share community events, highlights, and successes. Explain how you would engage residents through posts, polls, and contests, emphasizing the importance of fostering a lively online community that encourages residents to interact and share their experiences.

Highlight the critical nature of attention to detail in maintaining organized operations, creating memorable resident experiences, and ensuring that requests are met accurately. Discuss how your keen eye for detail allows you to anticipate needs and contribute to a seamless living environment.

Share your personal philosophy, focusing on key aspects such as empathy, proactive communication, and a commitment to exceeding expectations. Emphasize the importance of personalization and building genuine relationships with residents as central to delivering exceptional service.

Illustrate your excitement for the position, sharing what attracts you to Bozzuto's mission and values. Discuss how you resonate with their commitment to wellbeing and community, tying in your personal experiences in hospitality that align with the role of a Resident Concierge.