Support Specialist - Imaging Systems

As a Support Specialist - Imaging Systems at Brainlab, your primary responsibilities will include installing and maintaining medical imaging systems in hospitals, performing software/hardware upgrades, conducting troubleshooting and repairs of equipment, and ensuring all service tasks are documented accurately. You will also be expected to maintain strong relationships with customers by providing timely updates and delivering high-level customer service.

To qualify for the Support Specialist - Imaging Systems position at Brainlab, you should possess a technical degree in electrical engineering, electronics, mechatronics, or a related field. Ideally, you will have 1-3 years of experience in a technical support role, preferably within the healthcare industry. Familiarity with X-ray imaging systems is an advantage, along with solid knowledge in computer and network technologies.

Succeeding as a Support Specialist - Imaging Systems at Brainlab involves leveraging your technical skills and customer-oriented personality. Strong problem-solving abilities, excellent communication skills in both English and French, and effective time management are crucial. Additionally, being motivated, flexible, and willing to travel will enhance your performance and career growth.

At Brainlab, you can expect a supportive and collaborative work environment. You will primarily work independently from your home office, with the opportunity to engage with a diverse international team. We prioritize meaningful work that has a lasting impact on medical technology and encourage ongoing training and professional development.

Yes, Brainlab promotes career advancement and personal growth for our Support Specialists - Imaging Systems. You will have the opportunity to be involved with innovative products and contribute ideas towards their improvement. Your technical expertise and customer service excellence will open pathways for further development within the company.

When answering this question, highlight your relevant experience, including specific roles and responsibilities you've had. Discuss how you handled customer inquiries and resolved issues, particularly in a healthcare setting, while demonstrating your technical knowledge.

Provide a structured approach to troubleshooting problems, including steps you take to identify and isolate issues. Share examples of specific problems you've solved in the past to illustrate your analytical skills and ability to think critically.

In your response, describe a specific situation where you successfully simplified technical jargon for a non-technical client. Emphasize your communication skills and ability to adapt your explanations to suit the audience, ensuring understanding.

Showcase your knowledge of Brainlab’s imaging systems like Loop X and Airo. Mention their features, advantages, and how they contribute to better patient care. This demonstrates both your interest in the company and your preparedness for the role.

Discuss your time management strategies, such as using tools or methodologies to prioritize tasks effectively. Share examples from past experiences where you were able to manage multiple assignments without compromising quality.

Emphasize your passion for technology and helping others. Share how the satisfaction of resolving issues and making a positive impact in healthcare drives your motivation and desire to excel in a technical support role.

Detail a specific instance where you managed a challenging customer interaction. Explain the steps you took to calm the situation, address their concerns, and ultimately ensure their satisfaction while maintaining professionalism.

Mention any relevant software, tools, or CRM systems you have experience with, particularly Salesforce.com if applicable. Discuss how you used these tools to streamline workflows or improve service delivery in previous roles.

Express your enthusiasm for Brainlab’s mission and values, relates them to your professional goals. Discuss how you align with their commitment to innovation in medical technology and emphasize your eagerness to contribute to their success.

Share your habits or techniques for keeping up with new technologies, such as online courses, webinars, or hands-on practice. Stress your commitment to continuous learning and how it benefits your performance in support roles.