Director, Client Engagement

The Director, Client Engagement at Bristol Global Mobility is responsible for managing the strategic and tactical processes throughout business engagements. This includes overseeing solution delivery to clients, ensuring client satisfaction, and managing overall account profitability. You will also develop business strategies, maintain relationships with clients, and harmonize communication across various departments to meet client needs effectively.

To be a successful candidate for the Director, Client Engagement position at Bristol Global Mobility, you should possess a Bachelor's degree and at least five years of experience in client account management or relationship management. Proven expertise in providing superior client service in an advisory role and strong project management skills are essential. Experience in relocation or real estate is a plus, and intermediate skills in Word and Excel are necessary.

The Director, Client Engagement plays a pivotal role in driving organizational growth by crafting and implementing effective marketing strategies that align with client needs and company objectives. By maintaining strong relationships with key clients and ensuring profitable business engagement, you help facilitate higher client satisfaction and ultimately contribute to the company's bottom line.

At Bristol Global Mobility, the work environment for the Director, Client Engagement is remote, promoting flexibility and work-life balance. The company values collaboration and inclusivity, offering an atmosphere where diverse voices are encouraged. It's a place for creative thinking, professional growth, and a commitment to building lasting relationships both internally and with clients.

As the Director, Client Engagement, you will enjoy a competitive compensation package that includes unlimited paid time off, comprehensive medical, dental, and vision benefits, FSA & HSA accounts, and a 401k plan with a 50% match. Additional perks like tuition reimbursement, adoption assistance, and an employee assistance program are part of the commitment to your personal and professional development.

When managing client accounts as a Director, Client Engagement, it's crucial to prioritize communication and responsiveness. I focus on understanding each client's specific needs and aligning our strategies to meet those needs. I believe in setting clear expectations and regularly following up to ensure satisfaction while being open to feedback.

Handling conflicts effectively within a project team requires active listening and mediation skills. I encourage open dialogue and address issues early on. My approach involves discussing the conflict with the involved parties, understanding their perspectives, and collaboratively developing a resolution that satisfies everyone while maintaining focus on project objectives.

Client satisfaction is paramount in my role as a Director, Client Engagement. I ensure this by delivering on our promises, monitoring the quality of services provided, and soliciting feedback regularly. I also maintain proactive communication to anticipate any issues before they escalate and provide solutions that reinforce our commitment to client success.

To develop new business opportunities, I leverage existing client relationships by identifying new needs or challenges they may face. Networking events and market research are also crucial. I create tailored proposals and presentations that address these needs, showcasing how our solutions can benefit potential clients.

Prioritizing tasks is essential in my role. I assess the urgency and impact of each task and align them with business objectives. Utilizing project management tools helps me track deadlines and manage my team’s workload efficiently. Regular team meetings ensure everyone stays informed and aligned with our priorities.

In a challenging project, I faced unexpected setbacks that affected timelines. I focused on transparent communication, rallying the team around a common goal. By reassessing our approach, redistributing tasks based on individual strengths, and maintaining morale through encouragement, we ultimately delivered a successful outcome.

As a leader, I demonstrate my approach through empowerment and mentorship. I strive to create an inclusive environment where team members feel valued and encouraged to contribute their ideas. I lead by example, showing dedication and integrity while providing support and guidance for professional growth.

I measure the success of client engagements through a combination of key performance indicators, such as client satisfaction scores, project delivery timelines, and overall profitability. Conducting post-engagement surveys also provides valuable insights that help in understanding client perceptions and areas for improvement.

Developing marketing strategies for customer outreach starts with understanding our target audience's needs and preferences. I analyze market trends and client feedback to create tailored strategies. Collaborating with the marketing team, we build presentable pitches and ensure that our messaging aligns with client values and expectations.

Collaboration is crucial in the Director, Client Engagement position. It ensures that all departments—sales, technical, and legal—are aligned in our approach to client engagement. By fostering teamwork, we enhance creativity, leverage diverse insights, and ultimately deliver comprehensive solutions that meet and exceed our clients' expectations.