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Strategic Relationship Representative

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We are continuing to experience massive growth in our customer base and are now in a position to bring in a seasoned Sales specialist. If you have the necessary skills and are ready to truly strive for excellence among the best of the best, we would like to hear from you.

Your Impact

  • Focus on upselling to a more extensive product line or to motivate the customer to potentially consider broad new product purchase

  • Evaluate the customers current account; discuss its effectiveness and how their business needs may require different products

  • Ability to accurately and timely forecast the business in SFDC and additional applications as required

  • Enthusiastic, driven and confident: ability to clearly and persuasively articulate the company’s mission, product and business opportunity

  • Diligently follow up and coordination with Renewals Sales Team, Field Sales Teams, Sales Managers, Inside Sales, Channel Partners and End Users to bring in new expansion and add-on business

  • Ability to quickly build productive relationships in a fast-paced, high-performance environment

  • Handle the entire sales process from quote generation, collaborating with all entities, and opportunity closure

  • Maintain regular communications with the Sales Account Managers regarding their accounts to ensure they are fully aware of customer interests and status and to recommend follow up with the customer on broader opportunities

Qualifications

Your Experience 

  • Experience in managing customer base for all Enterprise and Commercial accounts

  • Experience in Sales

  • Proven ability to learn new technology quickly, adapt to changing needs and possess strong analytical skills

  • Passionate about sales and consistent track record of achieving and exceeding sales goals

  • Excellent time management and interpersonal skills

  • Ability to build quotes with various product configurations- Configurations are not typical but not standard

  • Expertise to work within Salesforce for forecasting and CPQ for quoting

  • At the senior levels you have:

    • Validated sales results and forecast track record

    • Solid product knowledge

    • Strong communications skills

    • Skilled with the sales systems, forecasting and quoting

Additional Information

The Team

Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyber threats. 

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $99000/YR - $130000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$114500 / YEARLY (est.)
min
max
$99000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Strategic Relationship Representative, Palo Alto Networks

Join the exciting team at Palo Alto Networks as a Strategic Relationship Representative in Plano, TX! At Palo Alto Networks, we are serious about safeguarding digital life, and we need passionate innovators like you to help us achieve our mission. In this role, you’ll dive into the world of cybersecurity sales, with a focus on upselling our extensive product line to current clients while ensuring their unique business needs are met. Your ability to quickly build strong relationships in a fast-paced environment will be key to driving success. You’ll engage with various teams to facilitate the sales process, from generating quotes to coordinating with the Renewals Sales Team and beyond. As someone who thrives on learning and adapting, you will be empowered with resources and support to keep pace with evolving technologies. We aim to create an engaging workplace where every team member feels valued, and your contributions will help shape how businesses protect themselves from cyber threats. We offer a competitive compensation package that reflects your expertise, so if you're ready to step up your career in cybersecurity sales, we want to hear from you!

Frequently Asked Questions (FAQs) for Strategic Relationship Representative Role at Palo Alto Networks
What are the main responsibilities of a Strategic Relationship Representative at Palo Alto Networks?

As a Strategic Relationship Representative at Palo Alto Networks, your primary responsibilities include upselling to existing customers, evaluating account effectiveness, and accurately forecasting business opportunities within tools like Salesforce. You'll engage with various internal teams to drive new business and work to build productive relationships in a high-energy sales environment.

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What qualifications should I have to apply for the Strategic Relationship Representative position at Palo Alto Networks?

Candidates applying for the Strategic Relationship Representative role at Palo Alto Networks should possess prior experience managing a customer base for enterprise and commercial accounts. Proven sales success, strong analytical skills, and the ability to quickly grasp new technologies are essential. Excellent interpersonal and time management skills will also play a critical role in your success.

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How does Salesforce play a part in the Strategic Relationship Representative's role at Palo Alto Networks?

Salesforce is a crucial tool for a Strategic Relationship Representative at Palo Alto Networks, as it facilitates accurate business forecasting and helps in managing customer relationships effectively. You will use it to generate quotes and track your sales performance, ensuring you have the data necessary to make informed decisions and demonstrate your results.

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What type of commission structure can a Strategic Relationship Representative expect at Palo Alto Networks?

The compensation for a Strategic Relationship Representative at Palo Alto Networks includes a base salary plus a commission target. For candidates at the posted level, the starting total compensation is expected to range between $99,000 and $130,000 per year, allowing for great earning potential based on performance.

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What supports are available for employees in the Strategic Relationship Representative role at Palo Alto Networks?

Palo Alto Networks provides a supportive environment for Strategic Relationship Representatives, offering development programs, well-being resources, and personalized learning opportunities. With a strong focus on collaboration and innovation, you will have access to ongoing training and resource libraries to empower your professional growth.

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Common Interview Questions for Strategic Relationship Representative
Can you describe your experience with upselling and how you would apply it in your role as a Strategic Relationship Representative at Palo Alto Networks?

When answering this question, discuss specific examples of past experiences where you successfully upsold products or services to clients. Highlight your approach to understanding customer needs and how this informed your upselling strategy, demonstrating your understanding of how this will enhance sales at Palo Alto Networks.

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How do you manage your time effectively when handling a large customer base?

To effectively answer this question, describe your time management strategies, such as prioritizing tasks based on urgency and customer needs. Mention any tools or systems, like Salesforce, that aid your organization and efficiency in handling a diverse customer base, aligning with Palo Alto Networks' fast-paced environment.

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Describe a time you exceeded your sales targets. What strategies did you utilize?

Share a specific instance that showcases your sales acumen. Discuss the actionable strategies you employed to exceed targets, emphasizing your goal-setting process, persistence, and how you leveraged relationship-building to motivate customers, which is crucial for success at Palo Alto Networks.

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What do you know about Palo Alto Networks and its products?

Demonstrate your knowledge by summarizing Palo Alto Networks' mission and their role in cybersecurity. Discuss their product offerings and how they help clients protect their digital assets. This shows your interest and alignment with the company's values and goals.

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How do you handle rejection in a sales environment?

Discuss your mindset when facing rejection, framing it as an opportunity for growth rather than a setback. Explain how you analyze rejection feedback to improve your strategies and maintain a positive outlook, which resonates with the culture at Palo Alto Networks.

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Can you explain how you would perform account evaluations for your customers?

Your response should detail your approach to account evaluations, likely including reviewing customer usage data, assessing their needs against product offerings, and highlighting potential growth areas. This methodological approach aligns well with Palo Alto Networks' focus on delivering tailored solutions.

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What sales tools and technologies are you familiar with, and how have they contributed to your success?

Highlight your proficiency with tools like Salesforce and any other relevant technologies. Discuss how these tools have streamlined your sales processes, improved your forecasting accuracy, and ultimately contributed to your success in meeting sales goals.

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How do you build relationships with clients in a competitive sales environment?

Share your strategies for relationship-building, such as open communication, regular check-ins, and providing value even when not actively selling. Emphasize the importance of trust, which is essential in a competitive landscape like cybersecurity.

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What do you consider the most critical skills for a Strategic Relationship Representative?

Discuss skills such as communication, negotiation, analytical abilities, and emotional intelligence. Provide reasoning for why these skills are particularly crucial in your role at Palo Alto Networks, indicating your understanding of the position's demands.

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What motivates you to stay ambitious in your sales career?

Express your passion for sales and innovation, and how contributing to a mission like that of Palo Alto Networks fuels your drive. Share your personal goals and how they align with achieving success within the company, showcasing your commitment to both personal and organizational growth.

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Being the cybersecurity partner of choice, protecting our digital way of life.

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Full-time, hybrid
DATE POSTED
March 28, 2025

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