Commercial Lines Client Coordinator

As a Commercial Lines Client Coordinator at Brown & Brown, your key responsibilities will include issuing certificates of insurance, running motor vehicle reports, monitoring policy cancellations, and filing insurance claims. You will support the Account Executives by processing endorsements, gathering information for renewals, and preparing loss summaries for marketing submissions.

To qualify for the position of Commercial Lines Client Coordinator at Brown & Brown, candidates should hold a high school diploma or equivalent. A Customer Service Representative License (4-40) or a Property and Casualty License (2-20) is preferred, or you must be willing to obtain one within 60 days. Additionally, at least two years of insurance experience is beneficial.

Successful Commercial Lines Client Coordinators at Brown & Brown should have strong organizational skills, attention to detail, and proficiency in Microsoft Office, especially Word and Excel. Experience with AMS360 and ImageRight is preferred but not mandatory. Excellent communication skills are key for providing outstanding customer service to clients.

Brown & Brown provides comprehensive training for new Commercial Lines Client Coordinators. You will receive hands-on coaching and support from experienced colleagues, along with resources to help you learn about our systems, processes, and client management techniques, ensuring you're equipped to deliver exceptional service.

Brown & Brown goes beyond standard benefits for its Commercial Lines Client Coordinators. Alongside health benefits, you can expect a solid retirement plan, tuition reimbursement, and free mental health services, among other perks. We prioritize the well-being of our teammates to ensure a supportive work environment.

When discussing your experience, highlight specific roles and responsibilities that relate to the position of Commercial Lines Client Coordinator at Brown & Brown. Emphasize your customer service skills and any experience managing insurance documentation or claims.

Demonstrate your time management skills by sharing a specific example of how you keep organized. Discuss tools or methods you use to prioritize tasks and ensure critical deadlines are met at Brown & Brown.

Explain the steps you take when handling a claim, such as gathering necessary information, communicating effectively with clients, and adhering to company protocols. Share experiences where you successfully managed the claims process.

Describe how you gather necessary information, communicate with clients to understand their needs, and work closely with the Account Executive. Share how attentiveness and follow-up are crucial in the renewal process at Brown & Brown.

Talk about organizational skills and how you use digital tools like AMS360 or ImageRight to ensure all documents are logged and easy to retrieve. Detail the processes you follow to maintain accuracy and integrity in documentation.

Effective communication is vital. Share how you utilize various communication channels, like emails and meetings, and your approach to being proactive in keeping stakeholders informed about the status of claims or renewals at Brown & Brown.

Use this question to demonstrate problem-solving skills. Share a real-life example related to client service or documentation management and how you successfully resolved it, emphasizing the positive outcome.

Discuss how collaboration with teammates, especially Account Executives, is essential in providing great client service. Provide specific examples of successful projects or instances where teamwork was crucial.

Reflect on the importance of empathy, transparency, and effective communication in client interactions. Share experiences that affirm your customer service philosophy and how it aligns with Brown & Brown's values.

Express your admiration for Brown & Brown's culture and commitment to client service. Relate your personal values and career goals to the company's mission and how you believe you can contribute positively to the team.