Public Service Representative 4

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

Why Join Us

Oregon counts on us! Our Mission, Vision, and Values guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives. 

Department of Revenue is recruiting for a Public Service Representative 4 position. We are looking for talented, detail-oriented individuals to join our Personal Tax & Compliance Division in the Refund Protection and Review Unit. This position is headquartered in our Salem office; however, the successful candidate may be eligible for in state hybrid work.  Hybrid work consists of performing duties onsite in a standard office environment and working remotely. 

In order to be considered for Department of Revenue recruitments, you must reside within the state of Oregon. Current Revenue employees who live outside of Oregon may apply and will be considered.

****You must be a current employee with the Oregon Department of Revenue to apply for this position.  This includes permanent status, trial service, and limited duration employees.  Volunteer and contract employees are not included.****

What You Will Be Doing

Below is a sampling of job duties. It is not meant to encompass all duties.

• Specialized taxpayer identity verification and wage and withholding cross-checking are part of a multilayered defense network designed to ensure taxpayer information is protected.

• Analyzing income tax returns for possible fraud patterns based on training provided using independent thinking and reasoning. Use a specialized on-line computer system (GenTax) to verify or adjust original

• or amended income tax returns on all residency statuses that are identified by the fraud manager system.

• GenTax identifies returns that are outside parameters programmed into the system. Using information available on the return, information from other states and other state agencies, general tax law information, and independent judgment, verify whether the return need to be adjusted or is fraudulent.

For a complete position description click here

For any additional questions please contact Wendy Brokaw @ Wendy.Brokaw@dor.oregon.gov  

This Is What You Need To Qualify
three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.

At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

Preference may be given for experience providing service in an area of specialization specific to the position opening.

The ideal candidate will possess the following desired skills and attributes:

• Strong work ethic, approachable and team oriented.

• Excellent communication skills, oral and written.

• Current GenTax user with good navigation skills.

• Effective critical thinking, decision-making and problem-solving skills.

• The ability to work independently and with little supervision.

What's In It For You

The State of Oregon offers a competitive and affordable health and benefits package, including excellent medical, vision and dental coverage, pension and retirement programs, paid holidays off, and personal business leave, as well as paid and accrued vacation leave, and sick leave. In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.

How to Apply

• Click on the "Apply" link above to complete your online application and submit by the posted closing date and time. For step-by-step instructions click apply to work for the state or current state employee.

• The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired skills and attributes listed above.

• Complete any supplemental questions through Workday.

• Attach your current resume (Workday job history may substitute for a resume).

• Warning – Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is now a “save for later” function, if you need to take a break please be sure to click the save for later button to save your progress.

• Be sure to check Workday and your email for additional tasks and updates. After hitting submit there may be additional required tasks for you to complete prior to the announcement closing.

• If you are requesting Veteran’s Preference, you will receive a Workday task to submit your supporting documents.  Be sure to submit your documentation prior to the close date of this posting in order to have the preference considered.

Additional Information

• This is an SEIU-represented position. This recruitment may be used to fill additional vacancies as they occur.

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%.

• Review the Classification and Compensation page for more details on the classification, or you may visit our website for information on the job offer process following pay equity.

• Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.

• Eligible veterans who meet the qualifications will be given veterans' preference. Click on the following link for additional information on Veterans’ Preference.

• Criminal Records Check - Employment in any position with the Department of Revenue for all current and prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.

• To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.

• If you need an application in an alternate format in order to complete the process, you may contact us at: Human Resources at (503) 945-8547.

Helpful Links

How to Set Job Alerts

Workday Applicant FAQ

Understanding the State Application Process

Help & Support web page

The Oregon Department of Revenue strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. The Oregon Department of Revenue is an equal opportunity, affirmative action employer committed to workforce diversity.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the desired attributes listed.  We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background.  We would encourage you to apply, even if you don't meet every one of our attributes listed.  If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.