Client Onboarding Lead (Work Remotely Anywhere in the United States)
Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
This role acts as the primary point of contact for a variety of large-scale clients during the discovery phase of a client’s onboarding experience. This role is expected to gather, analyze and document business requirements across all areas of our platform with both clients and vendors.
The Gig:
- Serves as main of contact both internally and externally for Onboarding strategic planning, client relationship and definition of client requirements for all Businessolver service offerings.
- Leads discovery sessions that result in detailed business requirements for clients.
- Serves as the subject matter expert for clients and Businessolver as it relates to our delivery model and application of those requirements to both new project implementations and ongoing support/delivery.
- Assesses and mitigates risk with scope of project discovery.
- Effectively communicates project expectations and progress to our clients, team members, and executive team in a timely and clear manner during discovery
- Actively participates in business development and increases revenue opportunities.
- Demonstrated initiative and drive within a fast-paced environment is required.
- May perform other duties as assigned.
What you need to make the cut:
- 7+ years proven experience in benefit administration industry
- Bachelor's degree preferred
- Health & Welfare benefits administration or Consulting, Client Onboarding or IT consulting, benefits administration or SaaS solution implementation is a plus
- Strong quantitative/analytical skills
- Strong written and oral communication skills
- Ability to work within tight delivery timeframes
- Fluency with all MS Office tools, including Access, Project, and Visio
- Experience leading multiple strategic, complex projects with successful results (scope, schedule, and budget) simultaneously
- Experience defining and documenting processes, and driving continuous improvement to processes via process measurement/metrics
The pay range for this position is 68K to 107K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).
This role is eligible to participate in the annual bonus incentive plan.
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
The Businessolver Way…
Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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Are you passionate about providing top-notch client experiences? Businessolver is on the lookout for a talented Client Onboarding Lead to join our team remotely from anywhere in the U.S.! Since our founding in 1998, we've revolutionized benefits technology and services, thanks to our focus on client needs and our service-oriented culture. As a Client Onboarding Lead, you will be the primary point of contact during the onboarding process, working closely with large-scale clients to gather, analyze, and document their business requirements. You'll lead discovery sessions and serve as the subject matter expert, ensuring a smooth transition for our clients. Communication is key in this role, as you'll be responsible for keeping everyone informed about project expectations and progress. We're looking for someone with at least 7 years of proven experience in the benefits administration industry and a knack for handling complex projects effectively. If you thrive in a fast-paced environment and enjoy making a significant impact, Businessolver is the perfect place for you to utilize your skills and make a difference!
Grow our business. Delight our clients.
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