Job details

Retention Business Account Executive

Get a free resume review

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  

We’re looking to add to our already amazing team of associates. If you’d like to join an organization that is dedicated to customer and associate satisfaction, check out this exciting sales opportunity.

Cable One’s Retention Business Account Representatives are responsible for developing, renewing contracts, and maintaining a base of existing business customers who subscribe to our voice and broadband services. As a Representative, you will speak to small and medium-sized companies who call in to disconnect their services. Your goal will be to show them the value that Cable One can bring to their company by showing them services that may better fit their needs or troubleshoot to resolve their current concerns.

What you will do to contribute to the company's success 

Use a variety of problem-solving techniques to retain customers who call to reduce or cancel their services. 
Connect with our current customers and help them renew their contracts. 
Follow up with subscribers to answer their questions or confirm if we can help answer their questions. 
Identify reasons for customer dissatisfaction with product and provide prompt resolution in order to retain the customer.
Up-sells Sparklight products that include digital, HSD, and phone to existing business customers.

Team up with other departments here at Sparklight to help answer customer questions or resolve their concerns. 
This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.

Qualifications

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Associate’s degree (A.A.) preferred.
We prefer for you to have experience in telecommunications, but we are happy to teach you! 
Prior sales experience preferred.
Requires the ability to work independently and in a team environment.
Must be detailed oriented and self-starter.

You will be working with customers who may be frustrated, we are looking for candidates who can keep calm and be patient in all situations. 
Confidence to be persistent and professionally sell our services after a customer declines on an offer. 
Problem-solving is key! Sometimes you will need to look for creative routes to get the customer to say 'yes' to a sale!

Core Competencies  

Committed: Values each and every customer, while working hard to keep their business and support our communities.  
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.  
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.  
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits 

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:  

Medical, dental, and vision plans – start when you start!  
Life insurance (self, spouse, children)

Paid time off (vacation, holiday, and personal/sick days)  
401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) 
Group Legal plan with Identity Theft Protection

Additional Perks  

Tuition reimbursement (up to $5,250 on 1st year)  
Up to seventy-five dollars a month towards cable and internet services  
Annual community support to various organizations across the U.S.  
Associate recognition & awards programs

Advancement opportunities  
Collaborative work environment

We’re an Award-Winning Organization! 

2021-2023 Forbes’ “America’s Best Midsized Employers”

Our Commitment 

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.  

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. 
 

Pre-hire Processes 

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.  

#LI-SK1

CABO2

Average salary estimate

$62500 / YEARLY (est.)

min

max

$50000K

$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Retention Business Account Executive, Cable One

Are you a motivated sales guru looking for an exciting opportunity in the telecommunications industry? Cable One is seeking a Retention Business Account Executive to keep our customers engaged and satisfied. As a member of our team, you’ll play a vital role in developing and renewing contracts, while also maintaining our base of existing business customers who trust us for their voice and broadband services. In this remote role based in the USA, you'll connect with small and medium-sized businesses that are considering disconnecting their services. Your mission? To demonstrate the value of Cable One by providing tailored solutions to meet our customers' needs. You’ll use your problem-solving skills to retain clients, identify areas of dissatisfaction, and create prompt resolutions to ensure they remain happy with our services. If you thrive in a collaborative environment and are ready to help take our customer experience to the next level, you will find Cable One to be an exciting place to grow your career. We offer excellent benefits, including medical and dental plans, paid time off, and 401(k) matching to ensure you have everything you need to succeed both personally and professionally. Let's work together to keep our communities connected and satisfied! Join us in making a difference today!

Frequently Asked Questions (FAQs) for Retention Business Account Executive Role at Cable One

What are the main responsibilities of a Retention Business Account Executive at Cable One?

As a Retention Business Account Executive at Cable One, you will be responsible for developing and renewing contracts with existing business customers, engaging with them to address concerns about our voice and broadband services. You'll utilize various problem-solving techniques to effectively retain customers considering service cancellation while also following up to answer questions and offering tailored solutions to enhance their experience.