Senior Frontend Engineer - Help Content and Findability
Job Description
Join the team redefining how the world experiences design.
Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time-consuming, and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth, and Adelaide. But you have a choice in where and how you work—we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
What you'd be doing in this role
As Canva scales, change continues to be part of our DNA. But we like to think that's all part of the fun. This will give you a flavour of the type of things you'll be working on when you start, but this will likely evolve.
At the moment, this role is focused on:
- Building efficient and reusable frontend components for the Help Center and help articles
- Working closely with stakeholders and product designers to create a world-class self-help and learning experience
- Collaborating within and across teams to create holistic solutions
- Identifying and improving practices and methodologies for frontend engineering
- Finding opportunities for cross-team collaboration to work on new ideas and improvements
- Empowering and mentoring other engineers
You're probably a match if you
- Have a proven track record of solving complex problems as a frontend engineer
- Have advanced knowledge of HTML, CSS, JavaScript, TypeScript, React, and MobX
- Can write performant, efficient code with appropriate testing
- Enjoy working collaboratively, communicating effectively, and taking ownership of projects
- Have a strong ability to balance big-picture thinking with attention to detail
- Are excited by the opportunity to contribute to a critical function at Canva and improve the help experience for millions of users globally
About the team
The User Help Experience group is on a mission to empower every user to instantly solve their issues or find answers as Canva scales to 1 billion users. The Help Content and Findability team creates the Help Center experience and personalizes help content for users based on their needs.
We focus on:
- AI-generated conversational experiences
- Personalized Help Center experiences
- Contextual diagnostic tools
- Localizing and structuring help content to ensure consistency
If you're excited about working with AI, personalization, and making a global impact—this role is for you!
What's in it for you?
Achieving our crazy big goals motivates us to work hard—and we do—but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for success inside and outside of work.
Here's a taste of what's on offer:
- Equity packages – we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- Annual Vibe & Thrive allowance for your wellbeing, social connection, home office setup & more
- Flexible leave options to help you recharge, take time for personal needs, and make an impact beyond work
Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva, so even if you don’t feel like your skills quite match what’s listed above—we still want to hear from you!
Please note that interviews are conducted virtually.
Average salary estimate
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Hey there! We’re on the lookout for a talented Senior Frontend Engineer at Canva, based in the vibrant city of Sydney, Australia. As part of our amazing team, you'll be at the forefront of redefining how users engage with our platform. This role is all about crafting efficient and reusable frontend components specifically for our Help Center, enhancing the self-help experience for millions globally. Imagine working closely with dynamic stakeholders and product designers to create top-notch learning experiences that truly resonate with users. You'll collaborate with teams across the board, sharing innovative ideas and improving our engineering methodologies. We’re looking for someone who not only enjoys tackling complex problems but also thrives in a collaborative environment where communication is key. Your arsenal should include solid skills in HTML, CSS, JavaScript, TypeScript, React, and MobX, along with a passion for testing code to ensure performance and efficiency. If you love mentoring fellow engineers and enjoy a balance between big-picture thinking and detail orientation, you could be a perfect fit! At Canva, we celebrate creativity and innovation, and we understand that flexibility matters. You’ll have the chance to choose how and where you work, believing that empowering our team fuels their success. If this sounds like your jam, we can’t wait to see what you’ll create with us!
Canva is revolutionizing the design process around the world. The company provides a user-friendly online platform that enables anyone to produce stunning, professional designs - granting them easy access to the realm of visual communication.
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