Senior Consultant / Manager – Efficacité opérationnelle - H/F/D

The Senior Consultant / Manager – Efficacité opérationnelle at Capco is key to driving operational efficiency within the financial sector. This includes assessing client operations, deploying effective communication strategies, and utilizing methodologies like Lean and Agile to enhance processes. You will also be involved in managing project missions and contributing to the creation of service offerings.

To qualify for the Senior Consultant / Manager – Efficacité opérationnelle role at Capco, candidates should have a Bac + 5 degree and at least 4 years of experience, preferably in a consulting environment or a financial institution. Additionally, strong interpersonal skills and fluency in both French and English are required.

Capco offers a continuous training program tailored to the individual needs of its employees, ensuring that a Senior Consultant / Manager – Efficacité opérationnelle can acquire new skills and gain substantial expertise in the field. This commitment to professional growth is a cornerstone of working with us.

At Capco, you can expect an entrepreneurial, inclusive, and meritocratic work culture that has earned Great Place To Work certification. This environment fosters innovation and value creation for banking and insurance clients while supporting diverse backgrounds and experiences.

Capco promotes diversity and inclusion through various initiatives such as #BeYourselfAtWork and the Women@Capco program, encouraging applications from individuals with diverse experiences, including visible and invisible disabilities. We emphasize equitable treatment for all candidates.

When answering this question, be prepared to discuss the project's objectives, your specific role, the methodologies used, and the outcomes. Highlight your leadership skills and the aspects of operational efficiency you improved.

Explain your systematic approach to assessing an organization’s current state, which may involve gathering data, interviewing stakeholders, and utilizing efficiency frameworks like Lean and Six Sigma to pinpoint pain points and recommend improvements.

Reflect on specific projects where you applied Agile practices. Discuss your role in facilitating Agile ceremonies and the benefits you observed in terms of team collaboration and project delivery timelines.

Mention relevant tools such as process mapping software, statistical analysis tools, or project management platforms. Illustrate your experience with these tools and how they enhanced productivity in past projects.

Discuss your strategies for fostering an open and supportive environment where team members feel comfortable voicing concerns and suggestions. Highlight how you customize your approach based on the team's unique dynamics.

Share your techniques for engaging stakeholders early in the process, utilizing clear communication to articulate the benefits, and involving them in decision-making to foster ownership over the changes.

Describe your methods for staying informed, whether through professional development courses, industry publications, peer networks, or participating in relevant conferences to continuously enhance your knowledge.

Outline the situation, how you managed the transition, and the impact of your adaptability on the project’s success. Emphasize your problem-solving skills and your ability to remain focused on achieving goals amidst challenges.

Talk about your organizational skills and any project management tools you use to track priorities. Stress the importance of regular communication with stakeholders to manage expectations and ensure deadlines are met.

Sum up your relevant experience, skills, and personal attributes that align with the role’s requirements. Emphasize your passion for enhancing operational efficiency along with your commitment to ethical practices in finance.