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Hospice Patient Care Coordinator

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Description

The Patient Care Coordinator is responsible for facilitating the administrative tasks of the dedicated clinical team that provides hospice care to patients in their homes and assisted living communities. The Patient Care Coordinator will work independently with assigned tasks while working in a collaborative team environment. This position will work on-site in the Capstone Hospice headquarters located in Peachtree Corners, working Monday - Friday, 8:00am-5:00pm. The position will report directly to the Patient Care Manager of the dedicated clinical team. See job description for more details on the essential functions of the role.

Why work for Capstone Hospice?

Capstone Hospice is a locally owned hospice care provider with a strong reputation for compassionate, patient-centered-end-of-life care. Our leadership team, with over 33 years of hospice experience, prioritizes quality care, integrity, and a mission-driven approach. As a locally owned hospice, we maintain the flexibility to make patient-first decisions without corporate constraints. Our employee centric culture focuses on our commitment to provide an environment where our teams can focus on patient care. We hire individuals with a passion for hospice and place more value on attitude and cultural fit than just technical skills.

At Capstone Hospice we have a unique approach to hospice care as we stand out from national hospital providers through deep community involvement, a faith-driven approach and unwavering commitment to personalized, high-tough patient care. We integrate faith-based values into every aspect of patient care, treating dignity, compassion, and emotional support as essential elements of our work.

You can learn more about us online at www.capstonehospice.com

Candidate Application Process:

To be considered, candidates should apply online through the Capstone website or Indeed by completing an application and uploading an updated resume. Capstone Hospice will review all candidates and will respond with kindness via email. Candidates selected will go through an initial telephone interview and will be contacted via text messaging to schedule, please opt in to accept text messages. After an in-person interview, candidates for consideration will be subject to a background check, pre-employment physical and drug screening.

Requirements

Patient Care Coordinator Candidates must meet the following qualifications and experience to be considered:

High school graduate or equivalent (GED).
Prefer 1+ years' experience in Hospice administrative services.

To be successful in this role candidates should have the following knowledge & skills:

Experience using Microsoft products to include Outlook, Word, Excel, Teams
Experience using EMR/EHR cloud-based software, Wellsky a plus.
Knowledge of Medicare, Medicaid and third part reimbursement requirements.
Strong organizational skills.
Strong attention to detail.
Knowledge of Hospice policies and procedures.
Ability to exercise independent judgement.
Acceptance and adaptability to different social, racial, cultural and religious modes.
Ability to respond with a sense of urgency.
Ability to effectively manage high levels of stress.

Essential responsibilities of the role:

DME Ordering/Pick-up

Follow up and confirm of RN requests & Orders

Management / review of DocuSign documents

Review and assign incoming faxes

PCC/PCM Meeting Once a Week to Review:

Admissions, Discharges, & all LOCs:
DME Complaints
Review Payroll
IDG Agenda

Admissions:

Complete patient admission checklist within 48hrs (AND DME, etc.)
Create facility binders for applicable facilities within 48hrs

Discharges:

Complete discharge checklists within 48hrs, all discharges must be complete for Billing
Full discharge with HIS to be completed within 72 hours of discharge
Complete Discharge Audit with 7 days of Live Discharge

Continuous Care & Other LOCs

Complete Level of Care Changes as soon as they occur, limit delay as much as possible
Coordinate care, payor checks, DME, etc. in the event of a level of care change
CC notes to be scanned and uploaded into console as a complete packet; RNCM should be sending copies of notes daily

IDG Responsibilities:

Create & Update IDG Agenda (Admissions, Discharges, Falls, etc.)
Run Active Patient Summary, reconcile & check for accuracy
IDG Agenda to be updated & brought to weekly PCC/PCM Meeting
Print IDG Agenda & Sign-In Sheet
Infection and fall report to be attached to agenda
Send a copy of IDG Agenda with NPs for F2F purposes
Run the certification report to assure that all certifications have been signed prior to the MD leaving
Certifications & updated plan of cares should be printed and placed in RNCM mailbox by Wed at 12 of following week (keeps facility binders updated)
Verify IDGs Comprehensives are signed & locked

CNA Responsibilities:

Maintain accurate CNA schedules and assignments in Consolo
Complete and send CNA schedule by end of business day Friday
In the event of a CNA callout, arrange for coverage as soon as possible
Reconcile CNA timesheets on a daily and weekly basis
CNA payroll must be submitted to the PCM no later than noon on payroll Monday
Reconcile the Visit Statistic report on a weekly basis

Medication Fills/PDC Reports:

Run med fill exception report and correct weekly; must be complete for end of month billing
Gather & send PDC reports to appropriate MD
Reconcile active patients against Active Patient Report

Respite/GIP/IPU:

Coordinate LOC with the RNCM and MSW
Prepare and send records for patients going for respite or IPU stays
Confirm receipt of documents with receiving facility

End of month billing:

Reconcile billing specialist emails within 24 hours of receipt; complete by month end
Med Fill exception report completed by month end
Complete all LOCs for End of Month Billing
Reconcile aide visits (Visit Statistics)

DME:

Coordinate DME request for timely delivery
Enter all DME orders are in Consolo
Communicate delivery & ETA information to the RNCM
Follow up to ensure DME was delivered
Arrange for DME pick up within 24 hours of death/discharge (same day if possible)
Arrange for DME pick up when no longer in use
Follow up to be sure that DME has been picked up
Reconcile patients in Hospice Cloud Pro monthly against Active Patient Report

Receptionist backup up and sub when receptionist is absent during normal business hours.

Other duties as assigned.

Position Factors:

Physical Requirements:

Ability to work in an office setting, sitting at least or more than 50% of the time.
Close work with finger dexterity, adequate hearing and vision (with or without correction).
Cubicle office setting to provide a collaborative environment with other coordinators.
No more than lifting of 25lbs.

Mental Requirements:

Ability to work in a collaborative environment while making independent judgments.
Flexible and able to cope with the changing demands of the position.

Risk Exposure to Bloodborne Pathogens:

Low risk.

This is a full-time position that is eligible for Capstone Hospice benefits to include:

Medical

Dental

Vision

Disability

Matching 401k Retirement Plan

Monthly phone allowance

Monthly self-care allowance

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Hospice Patient Care Coordinator, Capstone Hospice

Are you ready to make a meaningful impact in the lives of others? Capstone Hospice is seeking a Hospice Patient Care Coordinator to join our dedicated team in Peachtree Corners, Georgia. In this engaging role, you'll facilitate the important administrative tasks of our clinical team, ensuring top-notch hospice care for patients in their homes and assisted living communities. You'll enjoy the flexibility of working independently on your assigned tasks while collaborating with a passionate team that truly believes in putting patients first. We pride ourselves on our compassionate, patient-centered approach to end-of-life care, driven by over 33 years of experience in the field. As part of our award-winning team, you’ll handle essential responsibilities like managing incoming documents, coordinating care levels, and overseeing various patient needs—making sure everything runs smoothly. Your familiarity with EMR/EHR software, Medicare, and Medicaid requirements will come in handy in this dynamic role. By joining Capstone, you’ll experience the rewarding environment that allows you to focus on what matters: providing high-touch, personalized care. Plus, our employee-centric culture means we genuinely value your well-being and professional growth. If you’re ready to step into a role where your contributions make a difference every day, we’d love to hear from you. Apply now and embrace the opportunity to be part of a team that integrates faith-based values and community involvement into every aspect of our work.

Frequently Asked Questions (FAQs) for Hospice Patient Care Coordinator Role at Capstone Hospice

What are the primary responsibilities of the Hospice Patient Care Coordinator at Capstone Hospice?

The Hospice Patient Care Coordinator at Capstone Hospice plays a vital role in the smooth administration of patient care services. This includes managing patient admissions and discharges, coordinating care levels, handling documentation, supporting DME orders, and ensuring that all records and compliance checks are up to date. The Coordinator collaborates closely with other healthcare professionals to maintain high-quality care standards.