The HVAC Service PM Coordinator at Carolina Chillers is responsible for coordinating the field activities of the Service Department's Preventive Maintenance Division. This involves scheduling preventive maintenance visits, managing work orders and purchase orders, procuring parts, maintaining service records, and ensuring technicians communicate effectively with customers.

To qualify for the HVAC Service PM Coordinator position at Carolina Chillers, candidates should have extensive knowledge of Microsoft Office Suite, strong organizational skills, and excellent communication abilities. While experience in the commercial or industrial HVAC industry is preferred, it's not mandatory. A proactive, professional, and drug-free attitude is essential.

As an HVAC Service PM Coordinator with Carolina Chillers, you can expect a supportive and dynamic work environment. Our team at the Ladson, South Carolina office emphasizes collaboration and clear communication, allowing you to thrive while coordinating service activities efficiently in a structured yet flexible setting.

The HVAC Service PM Coordinator plays a crucial role in enhancing customer satisfaction by ensuring timely and effective preventive maintenance services. This position requires regular communication with customers regarding service updates, inspections, and contract renewals, fostering strong relationships and trust.

Absolutely! The HVAC Service PM Coordinator position at Carolina Chillers offers numerous opportunities for career growth and skill development. As you gain experience and demonstrate your capabilities, there is the potential for advancement within the Service Department or into specialized roles in HVAC management.

When answering this question, focus on any relevant past experiences where you managed scheduling or maintenance, highlighting your organizational skills and communication abilities. Be specific about the processes you followed to ensure efficiency.

Discuss your strategies for prioritizing tasks, like using lists or software tools, and provide examples that showcase how you've successfully managed competing demands while ensuring customer satisfaction.

In your response, outline the situation clearly, what steps you took to address their concerns, and the positive outcome. This demonstrates your problem-solving and customer service skills.

Mention specific software like Microsoft Office, ERP systems, or any work ticketing systems you've used. If you're familiar with any other tools, relate how they helped you in similar roles.

Discuss your approach to tracking tasks, keeping open communication with technicians, and setting clear expectations. Highlight the importance of accountability and how to motivate the team.

Explain your methodology for documenting completion, such as using electronic systems or paper logs, emphasizing the importance of accuracy and adherence to regulations.

Detail your organizational systems, such as prioritizing contracts based on deadlines, managing records, and communicating with clients and staff to streamline processes.

Outline steps you would take to investigate the reasons, communicate with the technician, and make adjustments to scheduling as needed, emphasizing the need for team accountability.

Talk about the systems you use for record-keeping, whether digital or paper-based, and how you ensure accuracy and accessibility for timely renewals.

Express your enthusiasm for the role, focusing on Carolina Chillers' commitment to quality service and how your skills align with their goals. Share your eagerness to contribute to the team and grow within the company.