Operations Performance & Reporting Manager

As the Operations Performance & Reporting Manager at Snappi, your primary responsibilities include coordinating and tracking key operational initiatives, monitoring performance metrics, and preparing insightful reports. You'll also be expected to identify inefficiencies within the operations function and collaborate with teams to develop effective solutions. Supporting the COO in executing strategic priorities will be crucial for success in this role.

To qualify for the Operations Performance & Reporting Manager role at Snappi, candidates should have 3-5 years of experience in project management, business operations, or performance reporting. Experience in financial services, particularly in fintech or regulated environments, is a strong asset. Strong analytical, communication, and stakeholder management skills are essential for engaging effectively at all organizational levels.

A typical day for the Operations Performance & Reporting Manager at Snappi involves coordinating operational initiatives, monitoring KPIs, and preparing performance reports. You will also engage in meetings to drive action items and support the COO in aligning strategic priorities. Every day will challenge you to identify process improvements and track the progress of ongoing projects.

Key skills for success as an Operations Performance & Reporting Manager at Snappi include strong analytical and problem-solving abilities, effective communication, and excellent stakeholder management skills. A hands-on, curious mindset is important, as is the capacity to thrive in a fast-paced environment while balancing multiple priorities. Familiarity with financial services also enhances your effectiveness in this role.

Applying for the Operations Performance & Reporting Manager position at Snappi offers you the unique opportunity to contribute to the foundation of a neobank. You will work with top-tier talent in a fast-paced environment, gain valuable experience in fintech, and enjoy a competitive compensation package. At Snappi, your contributions will help shape the future of banking!

In answering this question, provide specific examples of how you have monitored and reported on KPIs and SLAs in your previous positions. Highlight the tools or methodologies you used, and the impact your monitoring had on improving team efficiency or operational effectiveness.

Discuss your approach to identifying bottlenecks, such as using data analysis or team feedback. Provide an example of a specific situation where you recognized an inefficiency and the steps you took to resolve it, emphasizing collaborative efforts with stakeholders.

Mention any specific reporting tools you have used, such as Tableau, Power BI, or Excel. Describe how you have utilized these tools to create insightful reports and dashboards, and discuss any data visualization skills you possess.

Explain your methods for prioritizing tasks, such as using project management techniques or frameworks like the Eisenhower Matrix. Give an example of how you've managed competing deadlines and the strategies you employed to ensure project success.

Describe a project where your role was significant, outlining the objectives, your management strategies, and how you achieved success. Emphasize your analytical and problem-solving skills, and the outcomes you delivered.

Discuss your communication strategies, such as setting up regular updates, using collaborative tools, or facilitating meetings. Provide an example where clear communication was key to the success of a project involving multiple teams.

Demonstrating knowledge about Snappi’s mission to empower financial freedom and its values is critical. Mention how these align with your own professional goals, and express enthusiasm for contributing to their transformative approach to banking.

Speak about your experience sharing specific analytical methods you employ, such as regression analysis or benchmarking. Discuss how these methods help you in evaluating operational efficiency and making informed recommendations.

Describe how you approach performance issues with empathy and professionalism. Discuss your strategy for maintaining morale while ensuring accountability, including offering constructive feedback and creating opportunities for development.

Share your personal motivations for working in fintech, such as passion for innovation, technology, and improving customer financial experiences. Being specific about your enthusiasm demonstrates a genuine interest in the sector.