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Community Manager I

Company Description

At Carr Workplaces, we believe in hard work and that each client interaction is an opportunity to delight, engage, and impress. As the Community Manager, you will be engaged in a busy, high energy, and technologically advanced office center with successful entrepreneurs and business owners in a shared workspace environment. This entry-level position is excellent for customer service driven and hospitality minded individuals looking for exposure to growing businesses, performing administrative tasks and building professional relationships.

Job Description

Core Competencies:

• Exceptional interpersonal skills required.

• Ability to effectively plan, implement and manage client events.

• Initiate all new client onboarding procedures. 

• Demonstrate strong verbal and written communication skills.

• Demonstrate previous experience in customer service.

• Maintain all business center and community café inventory.

• Effectively resolve client issues and questions as they arise. 

• Assist with client billing and meeting scheduling. 

• Maintain and update spreadsheets and databases to ensure all client information is current and correct.

• Ability to operate office equipment and technology such as computers, printers, scanner & support software, telephones, facsimile machines, postage machines and copier.

• Process office center invoices, distribute mail and manage all incoming and outgoing packages. 

• Strong Knowledge of Microsoft Office Suite.

• Ability to effectively manage incoming calls on a multi-line cisco phone system.

Preferred Behaviors: 

• Customer focused, friendly and detailed oriented individual. 

• Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation. 

• Ability to maintain a positive attitude in high stress/fast paced work environment. 

• Ability to demonstrate sincere compassion and empathy for client issues and problems. 

• Adaptive and flexible to changing technologies, process and environments. 

• Ability to work and make decisions with minimal supervision.

• Team player, reliable and dependable.

 

Qualifications

Education and Experience:

High School Diploma or equivalent, BA/BS Degree preferred.

Minimum 6 months experience in an administrative, hospitality, or office management position.

Knowledge of invoice and accounting software a strong plus.

 

Additional Information

At Carr Workplaces, we value our employees and believe in everyone’s own personal success. We offer a top of the line benefits package including a 401(k) with company match, a steady schedule — Core business hours are 8:15am-5:15pm M-F, and a chance to grow within an organization that truly values its employees.  

The salary range for this position is $20.20 - $21.64 + incentive/bonus + benefits. 

Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only and do not include bonus, or incentives, if applicable. In addition to base salary, Carr Workplaces offers benefits. Learn more about the benefits at Carr Workplaces. 

Average salary estimate

$20920 / YEARLY (est.)
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$20200K
$21640K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Community Manager I, Carr Workplaces

If you’re looking to join a dynamic team and engage with a vibrant community as a Community Manager I at Carr Workplaces, you’re in for an exciting journey! In this entry-level position, you'll find yourself in a bustling office center located at 1325 G St NW, Washington, DC, where you’ll interact with successful entrepreneurs and business owners daily. This role is perfect for someone with a passion for customer service and hospitality who is eager to develop their skills in a fast-paced, technologically advanced environment. You'll be responsible for managing the onboarding of new clients and planning exciting events that enhance the community experience. Your strong communication skills will shine as you help clients resolve their questions and ensure their needs are met. From maintaining the community café inventory to processing invoices and managing incoming packages, every day will present a new challenge. If you've got a decent grasp of Microsoft Office Suite and a knack for detail-oriented tasks, you’ll fit right in! With the support of Carr Workplaces, a company that truly values its employees and provides robust benefits, you're not just taking a job—you’re stepping into a career filled with opportunities for growth. Dive into the world of coworking and help create an environment where creativity thrives and connections flourish. Let’s make memorable experiences together!

Frequently Asked Questions (FAQs) for Community Manager I Role at Carr Workplaces
What are the responsibilities of a Community Manager I at Carr Workplaces?

As a Community Manager I at Carr Workplaces, your responsibilities include onboarding new clients, managing client events, resolving inquiries, maintaining office equipment, and ensuring seamless operations in a shared workspace. You’ll also assist with client billing and scheduling, making sure every client enjoys their experience.

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What qualifications do I need to apply for the Community Manager I position at Carr Workplaces?

To qualify for the Community Manager I role at Carr Workplaces, you should have a High School diploma or equivalent, with a BA/BS preferred. Ideally, you should also have at least six months of experience in administrative or hospitality roles. Knowledge of invoicing and accounting software is a plus!

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How can I prepare for an interview for the Community Manager I role at Carr Workplaces?

Preparing for the Community Manager I interview at Carr Workplaces means showcasing your customer service experience, ability to solve problems, and familiarity with office management tasks. Be ready to share examples of how you’ve managed busy environments, tackled client concerns, or contributed to team success.

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What skills are essential for the Community Manager I position at Carr Workplaces?

Essential skills for the Community Manager I position at Carr Workplaces include exceptional interpersonal skills, strong communication abilities, attention to detail, and proficiency in Microsoft Office Suite. Adaptability and a customer-focused attitude are also key to succeed in this energetic office environment.

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What is the salary range for the Community Manager I position at Carr Workplaces?

The salary range for the Community Manager I position at Carr Workplaces falls between $20.20 and $21.64 per hour, plus potential incentives and benefits. Your exact pay will depend on your skills, experience, and the specific location.

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Common Interview Questions for Community Manager I
Can you describe your experience in customer service?

When answering this question, share specific examples from your past roles that highlight your ability to handle client queries, resolve issues, and maintain a positive service experience. Showcase your communication skills and any measurable outcomes from your previous interactions.

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How do you prioritize multiple tasks in a fast-paced environment?

Applicants should describe their methods for prioritizing tasks, such as using to-do lists, understanding client urgency, and effectively dividing their attention. Illustrating past situations where you succeeded in managing multiple responsibilities would be beneficial.

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What strategies would you implement to engage clients in a shared workspace?

Talk about creative ways to build community connections, like planning networking events, workshops, or social gatherings. Emphasize how engagement can lead to customer loyalty and satisfaction.

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How do you handle difficult clients?

Explain your approach to conflict resolution, focusing on your listening skills, empathy, and ability to provide solutions. Provide a specific example where you effectively de-escalated a tense situation.

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What do you know about Carr Workplaces and our values?

Research Carr Workplaces and be ready to share insights about their mission and values. Connect your understanding to how your personal work ethic aligns with their focus on customer service and community building.

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Describe a time when you successfully managed an event.

Provide a detailed account of an event you managed, including planning, execution, and any challenges faced. Highlight your organizational skills and ability to work under pressure.

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How comfortable are you with using office technology?

Discuss your proficiency with office equipment and technology, especially in a multi-line phone system or document management. Mention any software you are familiar with to assure your adaptability to Carr Workplaces' systems.

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Can you give an example of how you’ve worked effectively in a team before?

Illustrate a scenario where teamwork was essential to achieving a goal. Describe your role within the team, and the collaborative strategies that led to success. Emphasize your reliability and communication skills.

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What motivates you to work in a community-focused role?

Share your passion for fostering relationships and building community. Reflect on past experiences where making a positive impact on others was rewarding and how it drives your professional aspirations.

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How do you plan to contribute to the culture at Carr Workplaces?

Discuss your vision for promoting a positive and inclusive workplace culture. You might talk about the importance of support, collaboration, and maintaining a friendly atmosphere where everyone feels valued.

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Full-time, on-site
DATE POSTED
April 6, 2025

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