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Customer Service Delivery Advocate - job 1 of 2

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We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Check out more below:

Base compensation of $22.00/hour
Opportunity to increase hourly compensation by .50 cents every 3 months based on performance!
You'll get to represent our dynamic brand in dynamic ways! From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer.
Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more!

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:

Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

*Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).

*Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).

General qualifications and requirements

Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions

About Carvana

At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period.

Being a brand ambassador at Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities.

Think you've got what it takes to join our team? Apply today!

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.

Average salary estimate

$48690 / YEARLY (est.)

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$45840K

$51540K

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What You Should Know About Customer Service Delivery Advocate, Carvana

At Carvana, we're searching for enthusiastic Customer Service Delivery Advocates to join our dynamic team in Framingham, MA. Imagine a role where you deliver happiness to customers not just by handing over the keys, but also by creating unforgettable experiences. As a Customer Advocate with at least 2 years of customer-facing experience, you'll lead the way in making car-buying a breeze. Forget about the old-fashioned, stressful dealership atmosphere - here, we aim to reintroduce joy into the journey of purchasing a vehicle. You’ll have a base pay starting at $22.00 an hour, with opportunities to boost your earnings every three months based on performance. From operating our unique car haulers to managing the delivery process and ensuring customer satisfaction throughout, your day will be anything but dull! Plus, enjoy fantastic benefits, including medical, dental, vision, and a 401k plan, alongside perks like student loan reimbursement and discounts on vehicles. You'll need to handle some physical tasks and maintain a clean driving record, but don't worry, comprehensive training will be provided. If you’re a self-motivated team player looking for an exciting new opportunity, apply today to be part of a company that not only sells cars but genuinely cares about its community and values. After all, at Carvana, we don’t sell cars we wouldn’t offer our own family. Ready to embrace the 'Hauler-Life' with us?

Frequently Asked Questions (FAQs) for Customer Service Delivery Advocate Role at Carvana

What are the essential duties of a Customer Service Delivery Advocate at Carvana?

As a Customer Service Delivery Advocate at Carvana, your primary responsibilities will include delivering vehicles directly to customers, managing customer paperwork, and ensuring thorough communication and follow-up in our tracking systems. You'll also have the physical responsibility of loading and unloading vehicles on our custom car haulers and conducting inspections to maintain safety standards. This role primarily revolves around creating memorable experiences during car deliveries and being an enthusiastic representative of our brand.