Business Banker, Newcastle and Charlestown

As a Business Banker at CBA in Newcastle and Charlestown, your main responsibilities include facilitating customer conversations to understand their business and personal needs, providing tailored financial solutions, managing a customer pipeline, and supporting the local business community through education events. You will also be accountable for business development within your area, illustrating your proactive engagement with clients to help them achieve their goals.

To become a Business Banker with CBA, candidates should possess experience in commercial lending or B2B sales, sound financial analysis skills, and customer engagement proficiency. An FSRA Tier 2 Accreditation and Credit Approval Authority (CAA) Level 2 are required or must be obtained within six months of employment. Importantly, a passion for supporting small businesses is highly valued.

Successful Business Bankers at CBA possess excellent communication and interpersonal skills to engage effectively with clients. They must exhibit strong analytical skills to assess financial situations accurately and develop appropriate solutions. A proactive approach to customer engagement and a genuine passion for helping small businesses is crucial in this role.

The Business Banker role at CBA supports small businesses by understanding their specific needs and providing tailored financial solutions, including commercial loans, asset finance, and banking facilities. Additionally, bankers engage with the local community and host educational events to enhance the financial literacy of small business owners, fostering long-term success.

Business Bankers at CBA work in a collaborative and high-performing environment where teamwork is encouraged. They interact closely with small business customers and the local community, contributing to a positive atmosphere aimed at achieving collective goals. CBA fosters a culture of support, innovation, and customer service excellence.

A successful response includes discussing how you actively listen to clients, ask insightful questions to uncover their goals, and use your financial expertise to suggest tailored solutions. Emphasize your commitment to building genuine relationships that foster trust and understanding.

Explain your method for assessing client urgency and potential. Detail how you manage time effectively to ensure all clients receive the attention they need while focusing on high-value opportunities first. Highlight the importance of follow-ups and maintaining communication.

Discuss methods such as hosting community events, networking, and collaborating with local business organizations. Emphasize your proactive nature in reaching out and nurturing relationships to understand their challenges better.

Share your strategies for addressing objections by first listening carefully to the client's concerns, validating their feelings, and then presenting clear, benefits-focused responses that demonstrate your solutions' value. Show your ability to turn objections into opportunities.

Discuss the key performance indicators you utilize, such as client retention rates, loan origination values, and customer satisfaction scores. Explain how you set personal goals and adjust strategies based on performance to continuously improve.

Highlight the fulfillment you gain from helping clients achieve their financial goals and supporting the growth of small businesses. Discuss how this aligns with your passion for customer service, and your desire to make a tangible difference in the community.

Detail a specific example where you faced a challenging scenario, how you approached it, and the resolution you achieved. Focus on your problem-solving skills and ability to maintain professionalism working towards a positive outcome.

Identify products relevant to the Business Banker role, such as commercial loans, asset finance, and merchant solutions. Highlight your knowledge and experience with these areas, demonstrating your ability to advise clients effectively.

Share your strategies for keeping abreast of industry developments, such as attending workshops, reading relevant publications, and leveraging professional networks. Discuss how staying informed allows you to provide better service to your clients.

Express your admiration for CBA's commitment to supporting small businesses and their culture of collaboration. Highlight how you align with their values and view this opportunity as a chance to contribute positively to the community while growing your career.