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Job details

Volunteer Coordinator - Volunteer Services

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Volunteer Coordinator - Volunteer Services

                        

Location

Cleveland

                    

Facility

Fairview Hospital

                     

Department

Volunteers Program-Fairview Hospital

                      

Job Code

U16008

                     

Shift

Variable

                       

Schedule

7:00am-11:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice.  On our team, you will provide stellar care at one of the top healthcare organizations in the nation. 

Exceptional care is a team effort — both at the bedside and in the office. Even if you have never considered healthcare as a next step, you will find many paths to creating a career centered on caregiving at Cleveland Clinic. As a Volunteer Assistant, you will perform various administrative and coordinating tasks to support the Volunteer Services Office. While you may not interact with the community directly, your efforts help ensure families continue receiving the services and support provided by the Cleveland Clinic team of dedicated volunteers.  

A caregiver in this position works varying shifts.

A caregiver who excels in this role will:  

  • Maintain and update the volunteer database. 
  • Generate necessary reports, communications and other documents. 
  • Maintain accurate and current departmental records. 
  • Perform administrative/clerical functions as needed, including processing mail, answering phones and ordering office supplies. 
  • Assist with coordinating, scheduling and monitoring the activities of assigned volunteers and orientate assigned volunteers. 
  • Assist with planning and carrying out various departmental special events, including annual recognition and appreciation events. 

Minimum qualifications for the ideal future caregiver include:  

  • Minimum two years experience.
  • Bachelor’s degree may offset experience requirement
  • Experience coordinating multiple functions, managing data and leading mid-size projects preferred.  

Preferred qualifications for the ideal future caregiver include:  

  • Experience as a volunteer and training/managing volunteers and/or people 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/      

Physical Requirements:

  • Ability to perform work in a stationary position for extended periods
  • Ability to operate a computer and other office equipment
  • Ability to communicate and exchange accurate information
     

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Volunteer Coordinator - Volunteer Services, CCF

At Cleveland Clinic Fairview Hospital, we're seeking a passionate and organized Volunteer Coordinator to join our Volunteer Services team. Working in a renowned Magnet Hospital, you'll become an integral part of a mission-driven environment focused on transforming healthcare experiences. As a Volunteer Coordinator, your role will involve supporting our dedicated volunteers, ensuring that they have all the tools and resources they need to aid families seeking healthcare. You’ll maintain and update our volunteer database, create essential reports, and perform various administrative tasks that keep the department running smoothly. Your effective coordination will be pivotal in scheduling and monitoring volunteer activities, and you’ll help plan special events to celebrate their contributions. To excel in this position, we’re looking for someone with a background in managing data and coordinating multiple functions, preferably with at least two years of relevant experience. A bachelor’s degree can substitute some of the experience requirement, and experience in volunteer management would be a plus. At Cleveland Clinic Fairview Hospital, you’ll not only contribute to exceptional patient care but also foster a rewarding volunteer experience. Join us in this fulfilling role, where your efforts directly impact both our volunteers and the families they serve. Together, we can honor our commitment to excellence and build a brighter future for healthcare!

Frequently Asked Questions (FAQs) for Volunteer Coordinator - Volunteer Services Role at CCF
What are the main responsibilities of a Volunteer Coordinator at Cleveland Clinic Fairview Hospital?

As a Volunteer Coordinator at Cleveland Clinic Fairview Hospital, your primary responsibilities include maintaining the volunteer database, generating reports, performing administrative functions, and coordinating the activities of assigned volunteers. You'll also be involved in planning various departmental events and orientating new volunteers, ensuring they are well-equipped to provide support to families.

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What qualifications are required for the Volunteer Coordinator position at Cleveland Clinic?

To qualify for the Volunteer Coordinator position at Cleveland Clinic Fairview Hospital, candidates should ideally have a minimum of two years of related experience. A bachelor’s degree can mitigate some of the experience requirements. Experience in volunteer management and coordinating multiple tasks will greatly enhance your application.

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How can I contribute to the Volunteer Services Office as a Volunteer Coordinator?

In the role of Volunteer Coordinator at Cleveland Clinic Fairview Hospital, you contribute significantly by providing organizational support to the Volunteer Services Office. This includes ensuring efficient communication, maintaining accurate records, and streamlining volunteer activities to enhance their overall effectiveness in supporting patients and their families.

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What skills are essential for successful Volunteer Coordinators at Cleveland Clinic?

Successful Volunteer Coordinators at Cleveland Clinic Fairview Hospital should have strong organizational skills, excellent communication abilities, and a knack for multitasking. Proficiency in managing data and familiarity with administrative tasks are also vital, as you will be overseeing various aspects of volunteer coordination.

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What is the work environment like for a Volunteer Coordinator at Fairview Hospital?

The work environment for a Volunteer Coordinator at Fairview Hospital is dynamic and collaborative. You will work closely with a team dedicated to providing excellent healthcare, actively participating in creating a supportive atmosphere for volunteers, and engaging with various departments within the hospital.

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Common Interview Questions for Volunteer Coordinator - Volunteer Services
Can you describe your experience in managing volunteers or similar teams?

When answering this question, highlight specific roles where you coordinated teams or managed volunteers. Provide examples of how you motivated the team, organized activities, or handled challenges, showcasing your leadership and communication skills.

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How do you prioritize tasks when coordinating multiple volunteer activities?

Discuss your approach to prioritization, perhaps using tools or methods like lists or digital project management software. Emphasize your ability to assess urgency and importance while ensuring that every volunteer feels valued and informed.

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What strategies would you implement to improve volunteer engagement?

Share creative strategies, such as regular feedback loops, recognition programs, and skill-building workshops. Discuss how these initiatives would foster a positive environment and enhance volunteer satisfaction and retention.

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How do you handle conflicts among volunteers or with staff?

Explain your conflict resolution techniques, such as active listening, mediating discussions, and finding mutually beneficial solutions. The key is to demonstrate your diplomatic skills and commitment to maintaining a positive environment.

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What technologies or software are you familiar with in managing volunteers?

Talk about any experience you have with volunteer management systems, databases, or communication tools. Mention how you effectively used these technologies to streamline volunteer coordination and improve record-keeping.

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How do you keep volunteers motivated in their roles?

Discuss how you create a supportive atmosphere through recognition, open communication, and providing growth opportunities. Share specific examples of how you've motivated teams previously and the outcomes of those efforts.

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Can you tell us about a successful event you planned or coordinated for volunteers?

Provide details about a specific event, including your role in the planning process, how you engaged volunteers, and the event's success. Explain what made it successful and what you learned from the experience.

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How do you ensure accurate record-keeping for volunteer hours and activities?

Mention the methods you use for tracking progress, such as spreadsheets or specialized software. Explain the importance of accurate record-keeping for both accountability and recognition of volunteer contributions.

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What do you think are the most critical qualities in a Volunteer Coordinator?

Discuss qualities like empathy, organizational skills, communication abilities, and leadership. Provide examples of how these traits have influenced your work or the success of a volunteer program you were involved in.

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Why do you want to work as a Volunteer Coordinator at Cleveland Clinic Fairview Hospital?

Express genuine enthusiasm for the mission of Cleveland Clinic Fairview Hospital and your desire to contribute to a supportive environment for volunteers. Relate your personal values to the organization's commitment to excellence in patient care and community support.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 12, 2025

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