Deputy Services Manager

As a Deputy Services Manager at Change Grow Live, you will be tasked with ensuring that our Newham Integrated Rough Sleeping Service delivers high-quality interventions. You will manage junior managers and occasionally supervise client-facing staff, analyzing local data to enhance service delivery and maintaining accountability for KPIs alongside the Services Manager.

To apply for the Deputy Services Manager position at Change Grow Live, candidates should have considerable experience working with vulnerable populations, such as those experiencing homelessness and mental health issues. Proven team management skills and a strong background in operational service delivery are essential.

Change Grow Live is committed to the growth of its team members. As a Deputy Services Manager, you will have access to training, career development programs, and potential progression opportunities tailored to enhance your skills and career path in the social impact sector.

Change Grow Live prioritizes the well-being of its employees through initiatives like a dedicated Wellness hour each week, an Employee Assistance Programme, and extensive holiday provisions. These efforts are part of our commitment to fostering a supportive work environment for our Deputy Services Managers.

As a Deputy Services Manager at Change Grow Live, you can expect a range of benefits, including a competitive salary, generous holiday leave, a contributory pension scheme, and discounts on shopping and leisure activities, ensuring a fulfilling work-life balance.

In answering this question, highlight your specific experiences working with homeless populations, detailing your direct involvement in service delivery. Mention any partnerships you’ve formed and the outcomes driven by your initiatives.

Focus on your analytical approach. Discuss how you would assess current service delivery metrics and collaborate with your team to refine interventions based on client needs and data-driven insights. Emphasize your commitment to client outcomes.

Share a specific project where you played a leadership role, detailing the initiatives implemented, the support systems put in place, and the measurable impact this had on service users. Showcase your ability to drive positive change.

To manage a diverse team, focus on inclusivity, clear communication, and fostering an open environment that encourages sharing of ideas. Stress the importance of understanding individual strengths and tailoring your management approach accordingly.

Discuss the importance of establishing clear, measurable KPIs from the outset, regularly reviewing progress with your team, and making necessary adjustments to strategies and operations to ensure targets are consistently met.

Emphasize the importance of trust, transparency, and mutual goals in developing effective partnerships. Discuss your experiences in building strong relationships with various stakeholders that lead to enhanced service delivery.

Define compassionate leadership as fostering an empathetic environment that prioritizes the well-being of both clients and staff. Share examples of how you've embodied this principle in your past roles.

Talk about how data informs your operational strategies by identifying areas for improvement and success. Share how you've used data to pivot service offerings or enhance support for clients.

Give a specific example of a challenge faced, detailing your approach to resolving it. Highlight your problem-solving skills and your capacity to adapt in under pressure, demonstrating resilience and leadership.

Express your passion for the mission of Change Grow Live and your desire to contribute to meaningful change in lives. Discuss how your personal values align with the organization’s ethos and your eagerness to be part of their journey.