Restaurant Server

As a Restaurant Server at The Morris Proper, your key responsibilities include creating memorable dining experiences for guests, working closely with management to ensure guest satisfaction, and maintaining a strong relationship with both the front and back-of-house teams. You will handle daily operations, balance guest service with operational excellence, and foster a welcoming atmosphere that encourages guests to return regularly.

To be a successful Restaurant Server at The Morris Proper, you should have at least 1 year of leadership experience in restaurants and 1 year as a server in a well-rated venue. Candidates should possess strong food and beverage knowledge, a warm personality, outstanding communication skills, and the ability to thrive in a fast-paced environment. A dedication to hospitality and service excellence is essential.

The work environment at The Morris Proper for a Restaurant Server is lively and collaborative. You will be working in a fast-paced kitchen and dining area, interacting with guests and team members regularly. The culture is centered around hospitality, making it essential for servers to thrive in teamwork and adaptability, ensuring that each guest feels welcomed and valued.

Restaurant Servers at The Morris Proper enjoy a range of benefits including comprehensive medical, dental, life, and vision insurance. We also offer a 401(k) plan to help you save for your future and paid time off to support your personal life. Working alongside a supportive team committed to core hospitality values also enhances the overall work experience.

A Restaurant Server plays an integral role in The Morris Proper’s success by ensuring that guests have unforgettable dining experiences. This means actively listening to and implementing guest feedback, maintaining high service standards, collaborating effectively with the kitchen and front-of-house management, and being an advocate for Chelsea Hospitality Group’s hospitality values.

When dealing with difficult customers, it's essential to listen actively, empathize, and remain calm and professional. Acknowledge their concerns, suggest appropriate solutions, and ensure they feel heard. This demonstrates a commitment to excellent service and can turn a negative experience into a positive one.

Reflecting on a favorite dining experience can help you articulate what makes exceptional service. Highlight specific memorable aspects such as attentiveness, tone, or ambience, and explain how you would incorporate similar elements into your role at The Morris Proper to enhance guest satisfaction.

Efficiency during peak periods hinges on organization and teamwork. Discuss techniques such as prioritizing tasks, communicating clearly with kitchen staff, and having a well-prepared plan for peak traffic. This shows your readiness to handle the fast-paced environment at The Morris Proper.

Staying informed about the menu and seasonal offerings is crucial for effective serving. Detail how you engage with chefs or menu presentations, participate in tastings, and review update communications frequently. This commitment ensures you can provide the best recommendations to guests.

Teamwork is essential in a restaurant setting, as it fosters a collaborative atmosphere that enhances service delivery. Stress the importance of communication, understanding roles, and supporting one another, which leads to a more enjoyable work environment and happier guests at The Morris Proper.

Managing stress effectively requires a proactive approach. Discuss personal techniques such as staying organized, prioritization, taking brief moments to regroup, and leaning on team members for support. This will highlight your ability to maintain a positive attitude even under pressure.

Your philosophy should emphasize personalized service and creating genuine connections with guests. Discuss how understanding their needs and preferences leads to memorable experiences and repeat visits. Relate this to the core values of Chelsea Hospitality Group.

Share a specific example where you went above and beyond to accommodate a guest's request or solve an issue, focusing on the impact it had on their experience. This showcases your commitment to outstanding service, which is crucial for a Restaurant Server at The Morris Proper.

Prioritizing tasks requires a clear strategy: identify immediate needs, delegate where possible, and keep communication flowing with your team. Discussing practical examples of how you have balanced numerous responsibilities effectively in past roles can provide a solid insight into your organizational skills.

Highlight any unique aspects of The Morris Proper that resonate with you, such as its commitment to local ingredients, the focus on community, or the concept of sustainable hospitality. Align these aspects with your personal values and aspirations in the hospitality industry, showing passion for being part of CHG’s vision.