Registrar

As a Registrar at RWJBarnabas Health, your responsibilities will include accurately registering patients, collecting co-pays, verifying insurance eligibility, and ensuring all necessary documentation is completed. You will also assist patients with financial inquiries and pre-register accounts for their upcoming visits, thus facilitating a smooth patient experience.

To qualify for the Registrar position at RWJBarnabas Health, candidates must possess a high school diploma and have one to five years of experience in hospital registration. Familiarity with Microsoft Office and prior experience with Epic software are preferred. Additionally, bilingual candidates in Spanish are highly sought after.

The Registrar role is crucial at RWJBarnabas Health as it serves as the initial interaction between patients and the healthcare system. By ensuring accurate registration and financial clearance, Registrars help streamline patient flow and enhance overall patient experience, thereby directly contributing to efficient patient care.

Employees at RWJBarnabas Health receive a market-competitive Total Rewards package that includes paid time off, medical and dental insurance, retirement plans, life insurance, tuition reimbursement, and wellness programs. This comprehensive benefits package is designed to support employees' physical, emotional, and financial well-being.

The Registrar position at RWJBarnabas Health is a full-time role, which typically requires day shift availability. This makes it convenient for those who prefer a standard work schedule while still being able to contribute significantly to patient care.

When answering this question, focus on specific duties you have performed in previous roles, such as collecting referral forms, verifying insurance, and handling patient inquiries. Highlight your ability to manage data accurately and ensure a pleasant patient experience.

In your response, showcase your conflict resolution skills by discussing a specific example. Emphasize your ability to remain calm, listen to patient concerns, and provide solutions or necessary assistance while maintaining a professional demeanor.

Mention any relevant software you have used, such as Epic or similar hospital management systems. Describe how previous experiences have equipped you with the skills to navigate these systems effectively, ensuring accuracy in patient registrations.

Describe your time management abilities and how you assess urgency. Give an example of how you have successfully handled multiple registrations simultaneously while maintaining accuracy and patient satisfaction.

Discuss your understanding of financial counseling's role in helping patients understand their responsibilities and available assistance programs. It’s important to convey that you care about providing patients with comprehensive financial information for their peace of mind.

Express your interest in RWJBarnabas Health’s mission and values. Highlight how working in a leading healthcare destination aligns with your professional goals, particularly in delivering high-quality care and serving the community.

Share your methods for verifying and updating patient information. Talk about the importance of attention to detail and how double-checking data can prevent errors that affect patient care.

Mention your proactive approach to staying informed, whether through online research, attending training sessions, or participating in workshops that focus on healthcare regulations and registration processes.

Explain that as a Registrar, you play a pivotal role in a patient’s first impression of the healthcare facility. Stress the importance of creating a welcoming environment and facilitating a smooth registration process as part of the overall patient experience.

Highlight qualities such as strong communication skills, attention to detail, empathy, and the ability to work under pressure. Explain that these attributes are vital in ensuring an efficient registration process and positive patient interactions.