Automotive Service Advisor / Writer | Weekends Off | Waterside

As an Automotive Service Advisor at Christian Brothers Automotive, your primary responsibilities include greeting guests warmly, guiding them through the entire repair process, presenting clear solutions for vehicle repairs, managing the workflow efficiently, and ensuring customer satisfaction. You will also need to maintain effective communication with customers both in-person and over the phone, foster long-term relationships, and assist in team activities to promote a positive work environment.

To qualify for the Automotive Service Advisor role at Christian Brothers Automotive, you should possess a current driver's license with a clean driving record. Proficiency in Windows-based software and experience in an automotive customer service role or as a service writer/advisor is essential. Additionally, being dependable, physically fit for standing and walking, and capable of lifting heavy objects is important for this dynamic position.

Working as an Automotive Service Advisor at Christian Brothers Automotive means you're not just joining a job; you're gaining a series of attractive benefits. You'll enjoy competitive compensation—up to $50K for highly qualified candidates—along with team performance bonuses, paid vacation, and holidays. Access to healthcare benefits, employee appreciation events, a financial wellness program, and continuous training opportunities are just a few more ways we invest in our employees' growth and happiness.

Christian Brothers Automotive places great emphasis on the professional growth of their Automotive Service Advisors. You will have access to ongoing training through our innovative CBA Flywheel Learning System, which keeps you updated on the latest automotive practices and technologies. Moreover, participation in various employee training programs will further enrich your skills and knowledge in the automotive industry.

The Automotive Service Advisor position at Christian Brothers Automotive is structured with a work schedule of Monday through Friday, from 7 AM to 6 PM. One of the great perks of this role is that you will have weekends off, allowing you to spend quality time with family and friends while also maintaining a healthy work-life balance.

When handling an upset customer at Christian Brothers Automotive, it's crucial to remain calm and listen attentively to their concerns. Acknowledge their feelings and apologize for any inconveniences they experienced. Use your knowledge to explain possible solutions clearly and ensure they feel valued throughout the interaction.

To ensure effective communication with customers, it’s important to actively listen during conversations, ask clarifying questions, and provide transparent explanations about vehicle services. Always follow up with updates on repair statuses to keep customers informed, which helps build trust and enhances their experience at Christian Brothers Automotive.

In a fast-paced environment, collaboration is key. Describe a scenario where you communicated effectively with team members, coordinated tasks, and supported each other to ensure customer satisfaction. Emphasize your ability to thrive under pressure while maintaining professionalism and focusing on team goals.

Honesty is crucial in the Automotive Service Advisor role because it fosters trust between you and the customers at Christian Brothers Automotive. By providing honest assessments and recommendations, you not only enhance the reputation of our services but also build long-lasting relationships with clients, leading to repeat business.

Excellent customer service in the automotive industry involves not just meeting expectations but exceeding them. It requires being attentive to customer needs, providing transparent communication, demonstrating respect and understanding, and ensuring that every guest feels valued and informed throughout their vehicle service experience at Christian Brothers Automotive.

Prioritizing tasks in a busy setting can be managed by assessing urgency and importance. Explain that you would keep a list or utilize a workflow system to track customer needs, ensuring that urgent requests are addressed promptly while still providing excellent service to each customer at Christian Brothers Automotive.

Staying updated on the latest automotive technologies is essential for an Automotive Service Advisor. Mention your commitment to continuous learning through online courses, attending workshops, and leveraging training programs offered by Christian Brothers Automotive to enhance your knowledge and better assist customers.

Managing customer expectations is about educating them on realistic timelines and outcomes. Share experiences where you set clear expectations upfront regarding repair times and costs, ensuring the customer felt informed and reassured throughout the process at Christian Brothers Automotive.

When selling services to customers, the key is to focus on their needs. Explain that you would listen to their concerns, understand their priorities, and provide tailored service recommendations based on your expertise. Building relationships, rather than high-pressure tactics, encourages customer buy-in and satisfaction at Christian Brothers Automotive.

An Automotive Service Advisor is the bridge between the customer and the service department, responsible for understanding customer needs, assuring quality service, providing transparent communication throughout the vehicle repair process, and ensuring total customer satisfaction. Having this understanding is vital to excel in the role at Christian Brothers Automotive.