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Car Wash Site Manager A

Tunnel Wash BU - Region 02 - Market 02: 2805 E Empire St, Bloomington, Illinois 61704

Availability - Shift/Days 

Flexible Availability


 


 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Ability to successfully recruit and onboard new employees, train and coach staff, schedule employee shifts, with strict adherence to overtime policies, perform activities around employee engagement, performance management, and recognition
  • Maintain a focus on growing sales volume and increasing site profitability
  • Manage operating P&L metrics and understands how expenditures/costs impact business margins and pricing
  • Ensure that customers are satisfied and that any inquiries, incidents and issues are resolved in a timely manner
  • Ensure the site follows all approved safety procedures
  • Ensure the site follows all approved vehicle damage claim procedures
  • Performs other duties and responsibilities as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Strong leadership and communication skills including active listening
  • Experience with team building
  • Excellent sales and customer service skills
  • Ability to anticipate customer needs
  • Proficient computer skills
  • Strong work ethic and professional attitude

EDUCATION & EXPERIENCE:

  • High school diploma or equivalent required. Some college preferred.
  • Three+ years of retail experience, with at least one year in a management role. Candidates with supervisory or assistant manager experience from a Big box environment or auto industry, car wash or lube store are encouraged to apply.

For this position, an unexpired Driver’s License is required. Additionally, a motor vehicle record check “MVR” will be run on the successful candidate post-offer.

PHYSICAL DEMANDS:

In performing the duties of this position, the employee is frequently required to stand and walk throughout the workday; use of hands; reach with hands and arms; climb or balance; stop, crouch, and kneel. The employee must be able to work in damp and humid conditions. The employee must be able to work in outdoor variable weather conditions. The employee may have to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.

WORKING ENVIRONMENT:

The incumbent must be able to perform this job safely in accordance with standard operating procedures without endangering the health or safety of self or others.

This position works in a typical outdoor car wash environment. The noise level is usually moderate but can be excessively loud with hearing protection required (along with other PPE). This person must adhere to OSHA safety guidelines and protocols which means this person will be required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection.

SUPERVISION RECEIVED:

The team member must be capable of performing their responsibilities with minimal supervision.

The Company offers an excellent workplace to grow personally and professionally and includes many comprehensive benefits such as:

  • Competitive Pay plus commissions opportunity.
  • Paid Vacations
  • Large Stable employer
  • Medical, Dental, and Vision Coverage
  • 401K plan with competitive company match
  • Free Employee Car Wash Membership
  • Tuition Reimbursement
  • Work with fun motivated people
  • Free Employee Car Wash Membership

The Company is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND /OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.

NOTE:  This Job Description may change periodically as required by business necessity, with or without advance notice to employees.


 

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Car Wash Site Manager A, Circle K

As a Car Wash Site Manager at Circle K in Bloomington, IL, you're stepping into an exciting leadership role that blends operational management with customer service excellence. You'll be pivotal in recruiting and onboarding new team members while creating a thriving work environment through effective training and coaching. One of your core responsibilities will be to develop schedules that maximize employee engagement while adhering to all operational policies. You’ll also focus on driving sales and ensuring profitability by managing site P&L metrics. Your knack for maintaining customer satisfaction will be essential as you'll work to swiftly address any inquiries or incidents. Moreover, your commitment to safety will ensure everyone follows established protocols, creating a safe and welcoming space for both staff and customers. Your rich experience in retail management, particularly in automotive services or similar environments, will translate into excellent team-building skills and a keen understanding of sales and customer needs. Plus, enjoy a host of benefits – from competitive pay to great healthcare options. Embrace this opportunity to grow professionally while leading a dedicated team and contributing to our mission of outstanding service. Join us in making a positive impact at Circle K!

Frequently Asked Questions (FAQs) for Car Wash Site Manager A Role at Circle K
What are the essential responsibilities of a Car Wash Site Manager at Circle K?

As a Car Wash Site Manager at Circle K, you’ll oversee recruiting, onboarding, and training new staff, while managing employee shifts and performance. Your focus will be on growing sales, managing P&L metrics, ensuring customer satisfaction, and adhering to safety protocols.

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What qualifications are required to become a Car Wash Site Manager at Circle K?

To become a Car Wash Site Manager at Circle K, you need a high school diploma or equivalent, with preferred some college education. Additionally, at least three years of retail experience, including one year in management, is essential. Candidates with supervisory roles in the automotive field are particularly encouraged to apply.

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How does the Car Wash Site Manager role at Circle K contribute to site profitability?

The Car Wash Site Manager at Circle K plays a vital role in site profitability by analyzing operating P&L metrics, managing costs, and fostering a sales-driven environment. Your leadership will directly influence daily operations and overall financial performance of the site.

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What skills are important for success as a Car Wash Site Manager at Circle K?

Strong leadership and communication skills, excellent customer service abilities, and team-building experience are crucial for success as a Car Wash Site Manager at Circle K. Additionally, proficiency in computer skills and a professional work ethic will set you apart.

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What kind of team environment can a Car Wash Site Manager at Circle K expect?

At Circle K, as a Car Wash Site Manager, you can expect a fun and motivated team environment. The company fosters a supportive culture where teamwork and employee engagement are priorities, ensuring a rewarding workplace for all team members.

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Common Interview Questions for Car Wash Site Manager A
What strategies would you use to increase sales at the car wash?

To increase sales, I would focus on implementing marketing strategies, enhancing customer service, training staff on upselling techniques, and monitoring sales data to identify peak times and special promotions.

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How do you handle conflicts among employees?

I believe in addressing conflicts promptly and fairly. I would facilitate a conversation between the involved parties, listen to each perspective, and work collaboratively to reach a resolution, fostering a positive team dynamic.

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Can you give an example of a time you improved customer satisfaction?

In my previous role, I implemented a customer feedback program. By collecting and analyzing feedback, I trained staff on areas needing improvement, leading to a significant increase in customer satisfaction ratings in just a few months.

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What is your experience with managing budgets and financial reporting?

I have extensive experience managing budgets, maintaining financial records, and analyzing P&L statements. I regularly track expenditures and sales data to ensure operations stay within the budget while finding opportunities to optimize profits.

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How do you prioritize tasks when managing a busy site?

I prioritize tasks by assessing urgency and impact. I delegate responsibilities based on team strengths and ensure clear communication regarding priorities, while also staying flexible to adjust to unexpected situations.

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What safety protocols would you enforce at the car wash?

I would ensure all staff are trained on safety protocols, including the correct use of PPE and safety equipment. Additionally, regular safety audits would be conducted to maintain compliance and a safe working environment.

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How would you foster employee engagement at your site?

Fostering employee engagement starts with open communication and recognition of achievements. I would hold regular team meetings, seek input on improvements, and celebrate individual and team milestones to create a motivated workforce.

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What techniques do you employ to improve team performance?

To improve team performance, I use ongoing training, set clear performance expectations, provide constructive feedback, and create a collaborative environment where team members feel empowered to share ideas and suggestions.

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How do you ensure compliance with vehicle damage claim procedures?

I ensure compliance with vehicle damage claim procedures by conducting regular training with staff, maintaining updated documentation, and establishing clear protocols for handling incidents, which helps to manage claims quickly and effectively.

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What makes you a good fit for the Car Wash Site Manager position at Circle K?

My combination of retail management experience, commitment to exceptional customer service, and strong leadership skills make me an excellent fit for the Car Wash Site Manager position at Circle K. I'm passionate about fostering a positive team environment and driving operational success.

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DATE POSTED
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