Part Time Teller (20 Hours)- Placentia Branch

As a Part Time Teller at Citi's Placentia Branch, your main responsibilities include serving as the initial point of contact for clients, efficiently processing banking transactions, managing cash supplies, and identifying referral opportunities for new banking products. Additionally, you will be tasked with educating clients on digital banking services, addressing client concerns, and ensuring compliance with bank policies.

To become a Part Time Teller at Citi in Placentia, you should have a high school diploma or equivalent. Previous experience in customer service or sales is preferred, and you should possess money handling experience. Effective communication and problem-solving skills are essential, along with the ability to work well in a team-oriented environment.

The Part Time Teller position at Citi in Placentia is designed for 20 hours a week, allowing for a balanced work-life schedule. Flexibility may be required based on branch needs, but you’ll typically have set shifts that will work around your other commitments.

Yes, at Citi, we believe in promoting from within. As a Part Time Teller in Placentia, you have the opportunity to develop your skills and progress into full-time positions or other roles within the company. With experience and dedication, many tellers find pathways to advance their careers at Citi.

As a Part Time Teller at Citi in Placentia, you’ll enjoy a competitive hourly wage ranging from $20.00 to $23.73, prorated for your part-time hours. Additionally, you may qualify for several employee benefits, including medical, dental, and vision coverage, 401(k) plans, paid time off, and wellness programs. Citi values its employees and provides resources to ensure your well-being.

When asked about your customer service approach as a Part Time Teller, focus on your ability to be friendly and attentive. Explain how your goal is to create a positive first impression while also addressing client needs efficiently and effectively.

In answering how you would manage a difficult customer, emphasize your patience and communication skills. Describe how you would listen to their concerns, empathize with their situation, and work collaboratively to resolve the issue while following bank protocols.

Discuss your previous experiences that involved cash handling. Highlight your accuracy, attention to detail, and ability to manage cash supplies responsibly while maintaining compliance with bank policies.

When discussing prioritizing tasks, focus on your organizational skills and ability to remain calm under pressure. Explain how you would assess tasks based on importance and time sensitivity while ensuring client needs are met promptly.

Your answer should reflect your enthusiasm for customer service and interest in the banking industry. Share what excites you about the opportunity to connect with clients and help them with their financial needs through a trusted institution like Citi.

Be prepared to discuss your knowledge of Citi’s offerings, including standard banking services and any innovative products they've launched recently. Acknowledge the importance of educating clients about these options.

In answering this question, describe your belief in collaboration and communication as key aspects of effective teamwork. Share examples of how you've successfully worked in team settings and helped support your colleagues.

Explain how you actively listen to clients’ needs and suggest appropriate products or services that align with their financial goals. Demonstrating your knowledge of Citi’s offerings will reinforce your capability to generate referrals.

Empower your answer by stating that you would report the incident according to bank policy. It’s essential to emphasize your commitment to maintaining integrity and adhering to regulatory requirements.

Discuss your awareness of regulatory guidelines and bank policies. Focus on how you follow procedures diligently, make ethical decisions, and prioritize client and bank safety in every transaction.