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BOROUGH ADMINISTRATOR, FAMILY PARTNERSHIPS

Job Description

The New York City Housing Authority's Department of Resident Services, Partnerships, and Initiatives (RSPI) engages and connects NYCHA residents to critical programs, services, and the priorities within NYCHA' s strategic plan to preserve New York City's public housing.

RSPI’s Department has set forth a different model of engagement that effectively serves residents as well as internal and external stakeholders to create a comprehensive engagement model that supports residents and NYCHA’S strategic plan for preservation and advances the work of the agency.

Family Partnerships Department (FPD), one of RSPI's six units, manages partnerships with external providers and City agencies offering youth, senior, and social services. FPD connects residents to critical services and implements programs and policies that support household stability and tenancy, individual advancement, and aging-in-place.

NYCHA is seeking a dynamic, self-motivated and committed Borough Administrator to serve as a key member of Family Partnerships' team. The Family Partnerships Administrator will plan, direct and oversee the day-to -day operations of the borough; and will provide managerial direction of the Clinical Unit and the Supportive Outreach teams, consisting of a Social Work Supervisor, Social Workers, and Community Associates.

Reporting to the Director of Family Partnerships, the Borough Administrator will be responsible for, but not limited to the following:

1. Provide general administrative oversight and direct supervision of supervisory personnel aimed at linking social and support services. Provide support to Property Management, staff and partners.
2. Support the Director, and the team in the growth of the formal partnership framework for social services with external community-based providers.
3. Identify, re-establish, evaluate and maintain formal and informal partnerships with community-based organizations to ensure that service linkages for the residents are secured. Monitor the performance of formal and informal partnerships.
4. Provide supervision, guidance and coaching, to secure professional development in the areas of engagement, adherence to reporting mandates in areas of child abuse, in addition to other subject areas as needed through executing staff trainings and providing the necessary supervision to ensure successful execution of projects.
5. Represent NYCHA at meetings and events, including after hours and on weekends with residents, partners and other stakeholders.
6. Assist the Director in the development and analyzing of key metrics that evaluate the effectiveness of NYCHA service coordination activities. Conduct periodic quality assurance reviews of unit performance in order to identify service gaps to ensure the appropriate delivery of services with professional guidelines. Ensure Borough records and reports are maintained.
7. Monitor Partnership staff, Case work, service provisions and other administrative matters in connection with the overall management of the borough office.
8. Provide strategic support to Director, assist with coverage of other borough offices and oversee special projects as needed.
9. Perform other related duties as needed.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:

https://bit.ly/55aProgram

Additional Information

1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
3. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

CHIEF OF HOUSING COMMUNITY ACT - 60580

Qualifications

1. A baccalaureate degree issued upon completion of a course of study registered by the University of the State of New York and seven (7) years experience in an executive or administrative capacity in a large community agency having or supervising at least 25 professional employees; or
2. A master's degree or 30 graduate credits in group work, community organization, recreation, physical education and six (6) years experience of the type described in (1) above; or
3. A satisfactory equivalent combination of education and experience.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

What You Should Know About BOROUGH ADMINISTRATOR, FAMILY PARTNERSHIPS, City of New York

If you're looking to make a meaningful impact in the community, then the role of Borough Administrator in Family Partnerships at the New York City Housing Authority (NYCHA) might be just what you need! Based in Jamaica, NY, this position offers the chance to lead day-to-day operations while connecting NYCHA residents to vital services and programs. You will work closely with a talented team, overseeing the Clinical Unit and Supportive Outreach teams. Your responsibilities will include not only offering administrative oversight but also evaluating and establishing partnerships with community organizations that directly benefit residents. You'll be helping to create frameworks for social services and ensuring that everyone has the support they need for household stability and personal advancement. Reporting to the Director of Family Partnerships, you’ll guide and coach your team, conduct performance reviews, and attend essential meetings, often after hours, to represent NYCHA. If you're a self-motivated individual with a knack for leadership and a passion for community service, this position holds exciting prospects for you. With NYCHA's commitment to employee growth and community enrichment, your role will be pivotal in shaping the future of public housing services in New York City. So, are you ready to join a team that values partnership and community engagement? We invite you to apply today!

Frequently Asked Questions (FAQs) for BOROUGH ADMINISTRATOR, FAMILY PARTNERSHIPS Role at City of New York
What are the main responsibilities of the Borough Administrator in Family Partnerships at NYCHA?

In the role of Borough Administrator in Family Partnerships at NYCHA, your primary responsibilities will include overseeing daily operations, managing clinical and supportive outreach teams, and developing strong partnerships with community organizations. Additionally, you will supervise staff to ensure effective service delivery, represent NYCHA at various meetings, and conduct quality assurance reviews to evaluate service effectiveness.

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What qualifications are needed for the Borough Administrator position in Family Partnerships at NYCHA?

To qualify for the Borough Administrator role in Family Partnerships at NYCHA, you will need a baccalaureate degree and at least seven years of executive or administrative experience in a large community agency. Alternatively, a master's degree with six years of relevant experience will suffice. A combination of education and experience may also be considered.

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How does the Borough Administrator support NYCHA residents?

The Borough Administrator supports NYCHA residents by linking them to crucial social services and programs that promote household stability and personal advancement. This role involves collaborating with external partners, evaluating service linkages, and ensuring residents have access to the assistance they need for healthy living.

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What opportunities for professional development does NYCHA provide for the Borough Administrator role?

NYCHA is committed to the professional growth of its employees, including the Borough Administrator role in Family Partnerships. This includes coaching and training in key areas such as engagement and adherence to reporting mandates, as well as opportunities to oversee special projects and obtain further experience through cross-borough coverage.

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What are the work conditions for the Borough Administrator in Family Partnerships at NYCHA?

The work conditions for the Borough Administrator in Family Partnerships at NYCHA require flexibility, as you may need to attend meetings during evenings or weekends. You'll be working in a dynamic environment focused on resident engagement and community services, collaborating with various internal and external stakeholders to fulfill the agency’s mission.

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Common Interview Questions for BOROUGH ADMINISTRATOR, FAMILY PARTNERSHIPS
Can you describe your experience in managing a team within a social services environment?

In answering this question, you should highlight your previous roles, focusing on your leadership style, your approach to team management, and any relevant outcomes your team achieved. Be specific about challenges you faced and how you overcame them, emphasizing your ability to provide guidance and training.

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How do you prioritize tasks when managing multiple partnerships in a community-focused role?

Discuss your organizational strategies, like using project management tools or prioritizing based on urgency and impact. Share examples of how you successfully managed competing demands and maintained effective communication with all stakeholders involved.

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What strategies would you use to evaluate the effectiveness of community partnerships?

Explain your approach to setting measurable goals and indicators for partnership success, conducting regular assessments, and using feedback from residents and partners to guide improvements. Illustrate your answer with any past experiences where you successfully enhanced service delivery through evaluation.

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How would you support your team in meeting NYCHA’s strategic objectives?

Talk about your commitment to team development, including mentoring and coaching opportunities. Mention how you would ensure that team goals align with NYCHA’s strategic objectives and how you would create an inclusive environment where team members feel empowered to contribute.

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What is your experience with managing community outreach and engagement initiatives?

Share specific examples where you've led outreach initiatives, detailing your methods for engaging residents and building community trust. Highlight any successful programs or campaigns you developed and the outcomes they achieved for the community.

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Can you discuss your familiarity with reporting and compliance requirements in social services?

Describe your experience with relevant reporting standards and compliance protocols within a social services framework. You may want to emphasize your attention to detail, track record of successful audits, or any training you have received related to compliance.

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What role does data play in your decision-making process?

Emphasize the importance of data-driven decision-making. Discuss how you collect and analyze metrics to inform your strategies, and cite a specific situation where data helped you make a successful decision in your previous roles.

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How do you handle conflicts within your team or with external partners?

Highlight your conflict resolution skills by discussing a specific situation where you successfully mediated a disagreement. Emphasize your approach to maintaining professionalism, listening to all parties, and finding common ground for a mutually beneficial outcome.

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What are the keys to building strong relationships with community organizations?

Discuss the importance of communication, transparency, and trust in building relationships. Share examples of how you've fostered partnerships in the past and how you approach mutual goals with different organizations to ensure successful collaboration.

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Why do you want to work as a Borough Administrator in Family Partnerships at NYCHA?

Your answer here should reflect a genuine passion for community service, an interest in enhancing public housing, and a desire to make a positive impact on residents' lives. Cite specific aspects of NYCHA’s mission or initiatives that resonate with you personally.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 18, 2025

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