Certified IT Administrator (LAN/WAN), Level 1

*Applicants must be permanent in the title of Certified IT Administrator (LAN/WAN) or have a permanent comparable civil service title.*

The New York City Employees' Retirement System seeks a Certified IT Administrator (LAN/WAN), Level 1 to join their Infrastructure Management unit in the Information Technology division. This individual will join a team of senior technicians who support 700 users in our locations in Brooklyn and Long Island City.

The following is a list of technologies in which the individual must be proficient, and will be required to support:

- VMWare version 7.0 U3, including vCenter management, vMotion and storage management; DellEMC Data Domain and Veritas Netbackup; building and deploying Windows Server 2016/2019/2022 and Windows 10 VM server templates, and troubleshooting all VM relevant issues including SRM site recovery in a Cisco UCS HW environment; Windows Server 2016/2019/2022 administration including Active Directory, group policy, DNS, Certificate Authority, DHCP, FTP etc.; printers and print server administration; Microsoft365 (including ADConnect, AzureAD, InTune/Endpoint Management, Teams, OneDrive, Sharepoint, Exchange Online, and Office365), and the Azure computing platform including virtual servers and desktops (AVD)
- Citrix server, virtual applications and desktops (VDIs), FSLogix, SCCM, Web server platform build and administration (IBM Websphere, IIS, and Apache Tomcat), SQL experience. Powershell scripting is a major plus, and Linux server experience is preferred.
- The candidate should be prepared to enter an environment that is transitioning core IT services to a number of 3rd party cloud service providers (primarily DaaS and SaaS), so experience with providers such as Box, Salesforce, ServiceNow, and others is a plus.
- The technician will be required to work with minimal supervision and in a project team environment, including interaction with application development, network administrators, and storage administrators.
- The technician should be a “self-starter” as they will be required to troubleshoot problems and research solutions independently. This may include extensive interaction with support staff from NYCERS’ vendor.
- The technician will be required to clearly document technical solutions including software installation, application configurations, and platform schematics - preparing and reviewing technical LAN/WAN documentation as situations dictate.
- The technician will be required to develop automation scripts to carry out routine tasks where possible.
- The technician will be responsible for identifying, diagnosing, and resolving service tickets via phone, email, and in person. They will be responsible for handling escalations from the BSC support team (level 1 helpdesk) and other IT Division staff.
- The person will be required to work overtime upon request, including the potential for the occasional weekend. The technician may be responsible for coordinating deployment across NYCERS Systems.

CERTIFIED IT ADMINISTRATOR (LA - 13652

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or

2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or

3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.