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COMMUNITY ASSOCIATE - job 1 of 6

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Job Description

The Department of Homeless Services (DHS) is comprised of 2,000 employees and with an annual operating budget of over $1 billion is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. DHS is responsible for management of over 200 facilities, which mainly are individual and family shelters used as overnight residences for over 38,000 adults and children. DHS’s portfolio covers approximately 4M square feet.
The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting for two (2) Community Associates who will;

- Record all information pertaining to client information and social service referrals utilizing the on-line CARES and Q-Flow, accurately input codes to register applicants for temporary housing office; convey shelter placement information and facilitate transportation to shelter.

- Interview families and issue social service referrals. Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to shelter.

- Attending onsite meetings to share important issues affecting the unit’s daily operation.

- Handle onsite/offsite client inquiries with the highest level of confidentiality and sensitivity, during the application process.

- Coordinate the transfer of case records, forms, and referrals to receiving shelters.

- Perform high level responsible clerical duties, as assigned by the Site Manager, such as prepare written monthly, quarterly, and annual administrative statistical and narrative indicator reports.Collect, analyze and evaluate on-site and statistical data from various sources, and communicate the results to superior; and maintain liaison with various units to be able to process schedule and reports, and to coordinate and prepare case files and documents.

Work Location: Path/Family Intake, 151 East 151st Street, Bronx, New York 10451

Hours/Schedule:

1) 4 PM – 12 AM – Sunday – Thursday
2) 12 AM – 8 AM – Tuesday - Saturday

COMMUNITY ASSOCIATE - 56057

Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$47500 / YEARLY (est.)

min

max

$40000K

$55000K

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What You Should Know About COMMUNITY ASSOCIATE, City of New York

Are you passionate about making a difference in your community? The Department of Homeless Services (DHS) in the Bronx, NY, is looking for dedicated Community Associates to join their team! As a Community Associate, you'll play a vital role in helping individuals and families in need access shelter and social services. Your day-to-day responsibilities will include recording client information and referrals using the online CARES and Q-Flow systems, efficiently handling shelter placements, and maintaining sensitive client inquiries with the utmost confidentiality. Whether interviewing families for eligibility or coordinating transportation to shelters, your work will directly impact vulnerable New Yorkers and contribute to their transition from homelessness to permanent housing. You'll also participate in onsite meetings to address operational issues and produce statistical reports that guide our services. With DHS's commitment to inclusivity and diverse workforce, you'll find a supportive space for your efforts to shine. If you have a high school diploma and three years of community-related experience (or equivalent education), this could be the right fit for you. Come and be a part of a team that is not only about jobs but about transforming lives and instilling hope. Join us in making a powerful change in the Bronx!

Frequently Asked Questions (FAQs) for COMMUNITY ASSOCIATE Role at City of New York

What are the responsibilities of a Community Associate at the Department of Homeless Services?

As a Community Associate at the Department of Homeless Services, your main responsibilities will include recording client information and social service referrals, conducting interviews with families, and liaising with community shelters to facilitate placements. You will also handle sensitive client inquiries during the application process, coordinate transfers of case records, and perform various clerical duties such as preparing administrative reports. Your work will directly contribute to the efficient operation of shelter intake services.