Job details

Customer Service Representative - 707037

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Job Description

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. *

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to educate consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.

As a Clerical Associate / Customer Service Representative, the prospective candidate will be responsible for the following tasks:

- Perform ordinary mathematical computations while accepting and processing payments.

- Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing
applicants.

- Check records for accuracy of information and for conformity with established policy and procedures.

- Provide high-volume customer service to licensing applicants in person and via phone.

- Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.

- Answer telephone calls, emails and written correspondence and communicate applicant information.

- Attend seminars, meetings and/or trainings.

- All relevant and related Licensing tasks as assigned when needed

- Follow all division and agency policies and procedures.

CLERICAL ASSOCIATE - 10251

Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$50000 / YEARLY (est.)

min

max

$45000K

$55000K

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What You Should Know About Customer Service Representative - 707037, City of New York

Are you ready to make a difference in the lives of New Yorkers? Join the NYC Department of Consumer and Worker Protection (DCWP) as a Customer Service Representative! In this exciting role, you'll be the friendly face that licensing applicants turn to for help. Your day-to-day responsibilities will involve everything from performing routine mathematical computations while processing payments to assisting applicants with outreach to other city agencies. You'll provide top-notch customer service both in-person and over the phone, ensuring that each interaction is positive and productive. As a key player in the DCWP team, you'll be tasked with checking the accuracy of records and following established policies to ensure compliance. Not only will you manage a variety of clerical work, but you'll also be involved in data processing and maintaining vital records. This job offers the chance for remote work up to two days a week, creating a flexible work environment. We’re looking for someone who has a high school diploma and at least one year of clerical experience, alongside fast typing skills (100 keystrokes per minute). If you’re passionate about helping others and supporting New York City's economic landscape, this is the perfect opportunity for you. Don't miss your chance to be part of a team that values integrity, diversity, and a commitment to creating thriving communities!

Frequently Asked Questions (FAQs) for Customer Service Representative - 707037 Role at City of New York

What are the primary responsibilities of a Customer Service Representative at NYC Department of Consumer and Worker Protection?

As a Customer Service Representative at the NYC Department of Consumer and Worker Protection, you will primarily be responsible for high-volume customer service for licensing applicants—this includes answering queries in-person, via phone, and through written correspondence. You'll also assist in ordinary mathematical computations, maintain accurate records, perform clerical tasks, and help resolve any issues applicants may have by liaising with other city agencies.