Sr. Voice Technical Engineer Supervisor

As a Sr. Voice Technical Engineer Supervisor at the New York City Department of Correction, your main duties will include overseeing a team of technicians who install and support voice communication systems. You'll manage both Cisco IP Telephony and Legacy Harris PBX systems, ensuring 24x7 support for all DOC operations. You'll collaborate with the Telecom Manager to improve service management processes and ensure efficient communication across all facilities.

To qualify for the Sr. Voice Technical Engineer Supervisor position at the New York City Department of Correction, candidates must have a baccalaureate degree in computer science or a related field. Additionally, applicants should possess either four years of relevant full-time experience in IT service management or eight years of comparable experience. Certifications related to voice communication technologies can significantly enhance your application.

Key skills for a Sr. Voice Technical Engineer Supervisor at the New York City Department of Correction include strong leadership, effective communication, and deep technical knowledge of voice communication systems. Familiarity with IT service management processes and project management is also crucial. Since the role involves oversight of a technical team, having mentoring skills to guide technicians will be very beneficial.

The work environment for a Sr. Voice Technical Engineer Supervisor at the New York City Department of Correction is collaborative and mission-driven. You'll work with a diverse team of professionals committed to maintaining communication and safety in correctional facilities. The DOC promotes a culture of inclusion, making it a supportive setting for innovation and personal growth.

The role of Sr. Voice Technical Engineer Supervisor at the New York City Department of Correction plays a vital part in the agency's mission to reform the criminal justice system. By ensuring reliable voice communication systems, you're helping to create a safer environment for employees, visitors, and individuals in custody, ultimately supporting their successful reintegration into society.

In your response, focus on how Cisco IP Telephony operates as a VoIP solution, utilizing data networks to manage calls, compared to Legacy Harris PBX, which relies on traditional telephone lines. Highlight your experience with both systems and any technical challenges you've faced in integrating or supporting these technologies.

Prepare to share a specific example that demonstrates your leadership abilities. Talk about how you set goals, delegated tasks, and overcame obstacles. Highlight the importance of communication and collaboration in achieving successful outcomes.

Discuss your strategy for creating a support schedule, including shift rotations and on-call procedures. Explain the importance of proactive monitoring and incident response plans, which can help minimize downtime and ensure smooth operations.

Emphasize a systematic approach to troubleshooting, including initial problem assessment, testing equipment, and analyzing logs for discrepancies. Share examples of how you've resolved communication issues effectively in previous roles.

Detail your commitment to continuous learning through attending workshops, obtaining certifications, and engaging with online courses or industry publications. Demonstrate your enthusiasm for staying current on technology trends that impact voice communications.

Describe how IT service management frameworks help structure your team's workflow and improve communication with end-users. Highlight your experience in implementing ITSM processes to enhance service delivery and operational efficiency.

Provide a detailed example showcasing your analytical skills. Focus on identifying weaknesses, proposing improvements, and the successful execution of the project. Discuss the positive outcomes and feedback received from users post-implementation.

Share your conflict resolution strategies, emphasizing a focus on open communication and understanding differing perspectives. Talk about your approach to facilitating discussions and the importance of finding common ground.

Discuss a mix of technical, leadership, and communication skills. Emphasize the ability to manage complex voice systems, lead a team effectively, and address stakeholder concerns. Explain how each skill contributes to the role.

Illustrate your experience in project planning, including gathering requirements, defining milestones, and resource allocation. Highlight specific projects you’ve managed, underscoring successful planning and execution elements.