UNIT SUPERVISOR - job 4 of 4

As a Unit Supervisor at the Office of Revenue Management and Development (ORMD), your primary responsibilities will include supervising and guiding a team of Principal Administrative Associate IIs (PAAIIs). You'll oversee projects analyzing Medicaid case records, ensuring that all documentation is accurate and compliant. This role also involves working on identifying and addressing issues related to Duplicate Client Identification Numbers (CIN) and managing the quality assurance processes for various Medicaid data queries.

To qualify for the Unit Supervisor role at ORMD, candidates must meet specific educational and experience requirements. A baccalaureate degree and three years of progressively responsible clerical/administrative experience are preferred, which includes at least one year in an administrative or supervisory capacity. Alternatively, an associate degree with four years of equivalent experience or a high school diploma with five years of relevant experience will also be considered. Importantly, all candidates must possess one year of administrative or supervisory experience.

Success as a Unit Supervisor at the Office of Revenue Management and Development (ORMD) requires strong analytical skills, attention to detail, and excellent leadership capabilities. You should be adept at guiding teams through complex projects and ensuring high standards during quality assurance processes. Additionally, strong communication and interpersonal skills are vital for collaborating with various stakeholders and ensuring effective teamwork.

The Unit Supervisor at the Office of Revenue Management and Development (ORMD) will work out of the vibrant 4 World Trade Center in New York, NY. The work environment emphasizes collaboration, diversity, and inclusion, where employees are encouraged to share their ideas and perspectives. The regular schedule is from 9:00 am to 5:00 pm, providing a stable work-life balance.

A position as a Unit Supervisor at the Office of Revenue Management and Development (ORMD) opens doors to numerous career growth opportunities. The role offers valuable experience in public administration and Medicaid management, which can lead to higher-level supervisory or managerial positions within the organization. Additionally, the focus on professional development and continuous improvement creates pathways for further advancement.

When answering this question, reference your specific experiences in managing teams, including any leadership roles you've held previously. Highlight effective strategies you used to motivate your team, resolve conflicts, and ensure accountability.

Explain your process for identifying and correcting errors in administrative records, emphasizing your attention to detail and commitment to quality assurance. Provide examples of how you have resolved similar issues in the past.

It's essential to demonstrate your understanding of workflow optimization. Discuss specific strategies like implementing checklists, regular audits, or team training sessions to enhance efficiency and reduce errors.

Discuss your project management skills and techniques for prioritization, such as using project management tools or setting clear timelines and milestones. Illustrate your approach with past experiences where you successfully managed competing priorities.

Emphasize the importance of creating a structured training program. Describe your preferred methods of training, such as hands-on experiences, mentorship, and providing resources and documentation for new hires.

Detail your familiarity with Medicaid regulations and your approach to maintaining compliance within your team. Discuss methods such as regular training updates, reviewing regulatory changes, and implementing compliance checklists in daily workflows.

Share a specific scenario where you encountered a challenge, explaining the context, action, and resolution. Focus on your problem-solving skills and ability to adapt to changing circumstances.

Discuss techniques you've used to promote collaboration, such as team meetings, open communication channels, and collaborative tools. Highlight the positive outcomes that resulted from your efforts.

Explain the importance of data analysis in the context of overseeing projects at ORMD. Discuss how you leverage data insights to make informed decisions and guide your team's efforts effectively.

Convey your passion for public service and your alignment with ORMD's mission. Share how your skills and experiences make you a perfect fit for the role and how you hope to contribute to the team and the community.