EMS Dispatcher/EMT ( Per Diem)

As an EMS Dispatcher/EMT at University Hospital, your main responsibilities will include answering emergency and non-emergency calls, triaging requests for assistance, providing pre-arrival instructions, and dispatching necessary resources efficiently. You will monitor communications to ensure the safety of responding units, all while maintaining high professional standards and completing the required documentation for EMS operations.

To qualify for the EMS Dispatcher/EMT position at University Hospital, you need a minimum of two years of EMS experience and preferably one year of public safety dispatching experience. Necessary certifications include the NJ Basic Telecommunicator certification, NJ Emergency Medical Dispatcher certification, and current EMT certification. Candidates must also meet medical evaluation criteria and speak fluent English; Spanish speakers are especially welcome.

For the EMS Dispatcher/EMT position at University Hospital, you need to obtain certifications including the NJ Basic Telecommunicator certification, NJ Emergency Medical Dispatcher certification, and a valid EMT certification. It is also expected that NJ EMT Reciprocity is obtained within six months of hiring, and Medical Priority Dispatch System certification is completed within one year.

While previous dispatch experience is preferred for the EMS Dispatcher/EMT position at University Hospital, it is not strictly required. However, having a background in public safety dispatching will be beneficial and improve your chances of being selected for this crucial role in emergency services.

The EMS Dispatcher/EMT role at University Hospital involves various physical demands such as the requirement to sit or stand for long periods, communicate verbally and in writing, and operate technical equipment. On occasion, the position may also require actions like lifting up to 25 lbs and navigating physically challenging environments, ensuring you must stay active and alert throughout your shifts.

In your answer, highlight any prior experience you have with emergency dispatching. Talk about the systems you utilized, your familiarity with emergency protocols, and how you handled stressful situations effectively.

Explain your thought process in prioritizing calls. Discuss the importance of assessing the severity of each situation and describe how you would use triage techniques to handle the situation efficiently while ensuring timely response from emergency units.

Share a specific example where you successfully managed a difficult caller while following protocols. Focus on your communication skills, such as active listening and maintaining calm, to demonstrate your capability in high-pressure situations.

Explain your process for gathering and verifying information during a call. Discuss your attention to detail and the importance of clear communication, ensuring that all critical details are passed on to emergency responders correctly.

Discuss the role that certification plays in ensuring quality service. Emphasize that certification enhances knowledge of protocols, improves performance during emergencies, and equips dispatchers with essential skills for making critical decisions.

Describe your organizational methods, whether it involves using technology, checklists, or prioritization strategies during busy shifts. Highlight how staying organized allows you to maintain composure and efficiency in demanding situations.

If you have experience with the Medical Priority Dispatch System, talk about it; if not, explain your willingness to learn. Discuss the importance of this system in directing emergency responses and how you plan to get up to speed quickly.

Mention qualities such as strong communication skills, empathy, attention to detail, and the ability to work under pressure. Share examples that illustrate how these traits have helped you in your professional experiences.

Affirm your ability to multitask under pressure, providing examples from past experiences where you've effectively managed multiple priorities without compromising service quality.

Demonstrate your knowledge about University Hospital and its commitment to excellence in healthcare. Discuss any unique programs, community involvement, or reputation that you admire, and express your desire to contribute to such a respected organization.