Job details

Public Safety Communications Administrator

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Posting Close Date:

Applicants must submit their completed application by 04-13-2025 at 11:59 p.m. MST

Application and Special Instructions

The below items must be submitted at the time of application, or before the close date of this recruitment. Applications that do not include the below required documentation will be considered incomplete and will not be considered for this position.

•Resume
•Cover Letter

Other important dates:

•Interviews: 05/05/2025 - 05/08/2025
•Assessment: 05/05/2025 - 05/08/2025
•Hiring Interviews: 05/20/25 - 05/21/2025

ABOUT THIS JOB

Position Specific Summary

The Public Safety Communications Administrator at the City of Tucson’s Public Safety Communications Department administers and manages the daily operations, activities and personnel within a division.

Work is performed under the supervision of the PSCD Deputy Director. This position exercises supervision over Public Safety Communications Managers.

Duties and Responsibilities

Supervises and directs the daily work of Public Safety Communications Managers while overseeing the management of division personnel. Establishes interviews and pre-selection testing guidelines for new hire and promotional processes. Oversees and evaluates emergency, nonemergency, and 311 workflows to ensure efficiency in processes. Supervises and oversees implementation of training for new hires, continuing education, and proficiency blocks. Oversees liaisons during interactions with other City of Tucson Departments as well as external stakeholders. Evaluates current policies and procedures to ensure the needs of the department and employees are being met. Leads department internal investigations when claims of employee misconduct arise and conducts disciplinary review hearings. Reviews, approves, and oversees timecards, time off requests, and personnel actions for assigned employees. Develops and implements plans and procedures for responding to emergencies that occur within the department such as Computer Aided Dispatch (CAD) system issues, Network failures, or critical staffing issues in the departments 24/7 Operations Center. Collaborates with internal and external stakeholders, City of Tucson (COT) departments including the Emergency Management Office, and public safety partners.

Sets division priorities and focuses resources to ensure Public Safety Communications leadership is working towards common goals and intended outcomes. Collaborates with Deputy Director and other Administrators to ensure the departments Mission and Values are being achieved by continuously evaluating processes. Ensures strategic planning principal metrics are met with timely deadlines though each step of the process. Provides progress and activity reports to Executive Leadership Team (ELT) and assists with revisions of procedure manuals, policies, and Standard Operating Guidelines (SOG) as needed.

Delivers presentations to internal and external stakeholders regarding department functions and activities. Ensures department growth and employee development by providing mentorship, leadership, and general goal setting. Collaborates with ELT to create and develop trainings that develop future leaders within the department.

Prepares and Reviews department annual budgets in partnership with ELT. Monitors internal budgets to prevent overspending within division. Reconciles invoices to ensure accurate tracking and budget management. Identifies opportunities for cost savings, efficiency improvements, and enhancements within the department. Reconciles division budgets to ensure accurate tracking and budget management.

Performs all other duties and tasks as assigned.

Working Conditions

Mostly office environment.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education: Bachelor’s Degree
Experience: Five (5) years directly related experience +
License: None
Equivalency: Any combination of relevant education and experience may be substituted on a year for year basis.

Preferred Qualifications
Work expierence in supervision and Public Safety Communications.

POSITION DETAILS

Job Profile

J6364 - Public Safety Communications Administrator

To view the full job profile including classification specifications and physical demands click here.

Compensation Grade

G111

Hourly Range

$38.91 - 58.36 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Exempt

Position Type

Regular

Time Type

Full time

Department

Public Safety Communications

Department Link

https://www.tucsonaz.gov/Departments/Public-Safety-Communications

Background Check: This position has been designated to require a criminal background check.

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.

Recruiter Name

Noelle Smith (103931)

Recruiter Email

pscd_hr@tucsonaz.gov

For Human Resources general questions please contact 520-791-4241.

Average salary estimate

$81050 / YEARLY (est.)

min

max

$40400K

$121700K

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What You Should Know About Public Safety Communications Administrator, City of Tucson

Are you ready to step into a critical role that shapes the future of public safety? As the Public Safety Communications Administrator at the City of Tucson’s Public Safety Communications Department, you'll be at the helm of managing daily operations, guiding a passionate team, and ensuring that our emergency communication systems run smoothly and efficiently. Your leadership will directly impact the safety of our community, making this position both rewarding and vital. In this role, you will supervise Public Safety Communications Managers, develop training programs for new hires and ongoing education, and evaluate current policies to meet departmental needs. You’ll collaborate closely with various city departments and external stakeholders to ensure that our communication strategies are on point. Plus, you’ll have the opportunity to lead investigations and drive strategic initiatives that enhance our operations. We're looking for someone who thrives in a fast-paced environment and is passionate about developing future leaders within the department. With a competitive hourly salary ranging from $38.91 to $58.36, excellent benefits, and a strong commitment to community service, the City of Tucson is excited to help you grow and prosper in your career. If you have a background in public safety communications and a knack for supervision, we can’t wait to meet you and see how you can contribute to making Tucson a safer place for everyone.

Frequently Asked Questions (FAQs) for Public Safety Communications Administrator Role at City of Tucson

What are the key responsibilities of a Public Safety Communications Administrator at the City of Tucson?

As a Public Safety Communications Administrator at the City of Tucson, you will oversee the daily operations of the division, manage personnel, and ensure efficiency in emergency and non-emergency workflows. You will also supervise training for new hires, conduct internal investigations for misconduct, and collaborate with various stakeholders to enhance departmental operations.