Global Content Alliances Support Associate

As a Global Content Alliances Support Associate at Clarivate, you'll dive into a variety of responsibilities including researching and responding to publisher inquiries, addressing concerns, and managing publisher accounts. You'll negotiate agreements with partners, support content evaluations, and collaborate with multiple internal teams to navigate operational and procedural issues. This role is essential in maintaining strong relationships with our content providers.

To qualify for the Global Content Alliances Support Associate position at Clarivate, you need at least a Bachelor’s degree or equivalent relevant work experience. Ideally, candidates should have over a year of customer support experience and familiarity with the higher education, education technology, or publishing industries to excel in this role.

The Global Content Alliances Support Associate at Clarivate plays a crucial role in executing content licensing agreements and fostering relationships with content providers, which are essential to supporting the entire Clarivate product portfolio. By handling publisher inquiries and ensuring collaboration with internal teams, you'll directly contribute to the success of both Clarivate and its partners.

Yes, the Global Content Alliances Support Associate role at Clarivate is a hybrid, full-time position. This setup allows you to enjoy flexibility while still being an active part of the team, striking a balance between working remotely and collaborating in-person.

At Clarivate, the team culture for Global Content Alliances Support Associates is supportive, sociable, and dynamic. Colleagues are dedicated to not only meeting team goals but also to optimizing diverse backgrounds and skill sets, creating an inclusive environment where collaboration and innovation flourish.

When answering this question, focus on showcasing any previous experience with account management, highlighting your ability to maintain relationships and ensure data accuracy. If available, provide examples of how you have successfully handled publisher inquiries or resolved concerns in past roles.

Discuss your strategies for task prioritization, potentially referencing time management tools or methodologies you utilize. Highlight a specific instance where managing multiple obligations led to a successful outcome and explain the decision-making process you followed.

Explain how you listen actively to understand the concerns of the publishers and involve necessary stakeholders as needed. Share examples of situations where you successfully navigated escalated concerns and turned them into positive resolutions.

When answering, draw upon specific experiences in negotiations, perhaps detailing a successful agreement you facilitated. Focus on your communication tactics, understanding of the partners' needs, and how you achieved mutually beneficial outcomes.

Reflect on your past collaboration experiences with other departments such as Product Management or Customer Service. Highlight how these interactions enhanced project outcomes and contributed to a supportive work environment.

Share the tools or systems that you use to stay organized, such as spreadsheets or project management platforms. Provide an example of a time when your organizational skills led to a successful content evaluation process.

Peruse the latest trends and developments in the education technology sector prior to your interview. Share your insights about how these trends could affect content alliances and partnerships, showcasing your industry knowledge.

Choose a specific project or initiative in which collaboration was essential to success. Highlight your role in that collaboration and how you contributed to the team's objectives while ensuring strong communication and teamwork.

Reflect on your passion for education and licensing, as well as your admiration for Clarivate’s mission in supporting academic and governmental objectives. Discuss how these elements align with your personal career goals.

Explain your approach to ensuring data accuracy, which may include regular audits or updates, attention to detail, and utilizing data validation tools. Share examples of how you have successfully maintained accurate records in past roles.