Technical Implementation Specialist (Contract, Remote)

As a Technical Implementation Specialist at ClassDojo, your primary responsibility is to facilitate the integration of ClassDojo within school districts. You'll manage the technical aspects of the rollout process, ensuring that data from districts is accurately aligned with the needs of educators. Your role involves collaborating closely with district IT teams to troubleshoot any data-related issues and maintaining thorough documentation throughout the entire implementation process.

To be successful as a Technical Implementation Specialist at ClassDojo, you should have at least 1 year of experience with K-12 SIS integrations, such as APIs and data cleaning. Strong communication skills are vital, as you will interact with various stakeholders. Additionally, having experience in edtech or familiarity with tools like Asana or Salesforce can give you an edge in managing multiple projects efficiently.

Yes! The Technical Implementation Specialist position at ClassDojo is a remote contract role, meaning you can work from anywhere within the United States. We do ask for significant overlap with one of the Americas time zones to ensure effective communication and collaboration with your team.

In this role, you will handle various implementation projects for district rollouts during peak seasons, primarily from May to October. This will involve coordinating timelines with district IT teams, ensuring successful data integrations, and providing ongoing support and documentation throughout the onboarding process.

A successful Technical Implementation Specialist at ClassDojo should have strong organizational skills, attention to detail for data quality, and excellent communication abilities. Emotional intelligence and empathy are also crucial for navigating relationships with busy district IT teams and leaders. Additionally, quick adaptability to new technologies is beneficial in this fast-paced environment.

When managing multiple projects, I prioritize tasks based on deadlines and complexity. I utilize organizational tools, such as Asana or Google Sheets, to track progress and maintain communication with stakeholders. I also set aside regular check-ins to monitor project status and address any potential roadblocks quickly.

Absolutely! In a previous role, I encountered a data formatting issue with a district's SIS integration. I collaborated with their IT team to identify the discrepancies and created a troubleshooting guide that outlined steps for resolution. This not only resolved the issue swiftly but also improved our documentation for future implementations.

I have over a year of hands-on experience with K-12 SIS integrations, including working with APIs and data plugins. My background includes managing data quality checks and collaborating with IT teams to ensure successful data integration that meets the specific needs of educators and students.

I believe in clear and concise communication. I make it a point to explain technical concepts in layman's terms and focus on how our solutions impact their specific needs. Regular updates and being an accessible resource for questions help build confidence and understanding among non-technical stakeholders.

Organization is key during peak periods. I create a detailed project plan outlining timelines, milestones, and responsibilities. Utilizing project management tools helps me keep everyone aligned. I also set aside time for weekly reviews to reassess priorities and ensure we stay on track.

I employ a multi-step approach for quality assurance in data integrations. This includes initial data validation checks, continuous monitoring for accuracy, and post-implementation reviews to ensure the output meets the required standards and correct the data as necessary.

I've always been committed to providing excellent customer support. This means being responsive and understanding the user's perspective. In a tech setting, I actively listen to clients’ issues and work collaboratively to troubleshoot problems, ensuring they feel supported throughout the implementation process.

Effective collaboration begins with fostering open communication. I schedule regular meetings and updates with cross-functional teams, ensuring that everyone is informed about project progress. Building rapport with team members also helps create a supportive environment where we can address challenges together.

I’ve worked extensively with tools like Asana, Smartsheet, and Google Docs for project management and documentation. These tools allow for real-time collaboration and help streamline processes, making it easier to track progress and share insights with my team.

I am passionate about leveraging technology to enhance education. Working at ClassDojo aligns perfectly with my goals of making a difference in K-12 settings. The opportunity to collaborate with talented individuals and contribute to a mission that empowers both educators and students excites me.