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Join ClickUp as a Senior Support Services Specialist and become a vital part of one of the fastest-growing SaaS companies in the world! At ClickUp, we offer an all-in-one productivity platform tailored to refine the way people work. As a Senior Support Services Specialist, you'll manage a portfolio of Premium Support accounts, ensuring clients receive top-notch support and guidance. Your role will leverage your strong problem-solving abilities and customer experience focus to foster exceptional relationships with clients, driving renewals and service enhancements. You'll collaborate with diverse internal teams and utilize data analysis to make informed decisions that influence service delivery positively. With a minimum of 5 years of experience in a support services role, encompassing a solid understanding of SaaS or tech industries, you will spearhead client calls and identify upsell opportunities, making a real impact on customer satisfaction. At ClickUp, we value transparency, offering fair compensation and a suite of attractive benefits, including equity and flexible paid time off. If you have a passion for improving the way people work and thrive when challenged, we want you on our team—let’s shape the future of work together!
Save people time by making the world more productive.
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