Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
Our recruitment process:
Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious.
Following your application being reviewed, you can expect the below:
Stage 1 - Telephone call with a recruiter
Stage 2 - Face to face or virtual assessment with 2 Customer Service Operations Managers; this will include a traditional style interview, live scenario exercise & pre-prepared presentation.
About the role:
Our aim is to give customers clarity and control over their money by allowing customers to manage their money entirely through the Starling banking app. The app is connected to 24/7/365 support - the customer service team is at the heart of our company.
As a team leader, you inspire and motivate your team to give the best service to our customers. You lead from the front, showcasing your finely tuned customer service skills on a daily basis. Not only that, we look to you to share solutions that will make our's, and our customers lives, better.
Shifts: This role will cover a 12 week rotation between 6am - 20:30 Monday - Sunday. This is a hybrid role, the first 6 weeks will be spent full time in the office, followed by a 40% office & 60% home split after this period.
Responsibilities:
About us:
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
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Hey there! We're Starling and we're shaking up the banking world in a way that's fairer, easier to use, and that actually demystifies money for everyone. We're looking for a Customer Service Team Lead to join our dynamic crew. Your primary mission will be to inspire and elevate our passionate customer service team, ensuring they provide top-notch support through our innovative banking app. This role isn't just about supervising; it's about showcasing your customer service expertise and fostering an enthusiastic team culture. In a fast-paced environment, you'll drive continuous improvement, help your team develop their skills, and lead by example as we serve our customers around the clock. Expect an inspiring workplace where you can contribute your ideas and solutions for processes that genuinely benefit our customers and enhance their experience with our services. With a hybrid work model allowing you to balance your office and home life, and with perks including 25 days holiday and comprehensive health support, Starling Bank is not just a job — it’s an opportunity to be part of a mission to radically reshape banking. So, if you're ready to take on a pivotal leadership role and help forge a better banking experience for all, we’d love to hear from you!
Our mission is to create a bank that guides and informs you towards better decisions. By giving you real-time insights, Starling enables you to understand your financial life in a whole new way.
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