Customer Success Manager
Clipbook is looking for a results-driven Customer Success Manager to join our fast-growing startup. This role will focus on the public affairs, public relations, advocacy, and corporate segments. This includes a range of responsibilities and areas of ownership, including managing relationships with current clients, ensuring accounts get the most value out of Clipbook, and using industry knowledge to expand client engagements.
We expect top candidates to quickly grow into leadership positions within the Customer Success team.
- Clipbook is a venture-backed AI B2B SaaS research and analysis platform for communications and public affairs teams.
- We serve a diverse clientele with over 300+ of the top-tier businesses, advocacy organizations, PR and public affairs firms, and nonprofits worldwide.
- Onboard and educate new customers to ensure smooth implementation and fast time-to-value.
- Build and maintain strong relationships with key stakeholders to ensure satisfaction and loyalty.
- Identify and pursue opportunities for upselling and cross-selling additional services or features to drive deeper client engagement and hit quarterly metrics.
- Own retention and renewal processes.
- Strategize cross-functionally with sales and product team to ensure strong customer success operation.
- 2-5 years of relevant experience in a customer success manager, account management, or client-facing position.
- Experience in public affairs, public relations, communications, advocacy, or non-profits.
- Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed.
- Excellent sales hustle; communication skills, and energy.
- Basic familiarity with sales CRM or similar tools (e.g. HubSpot, etc.)
- Adaptability and willingness to thrive in a nimble, execution-focused startup.
- Strong interpersonal skills, ability to build rapport and maintain client relationships.
- Bachelor's Degree
- Competitive salary, full medical, dental, and vision benefits, unlimited / flexible PTO policy, bonuses for team-wide milestones, 401(k).
- Location is preferably Chicago, Washington DC, or NYC.
- Some travel for key industry conferences and events; flexible PTO and sick days.
- A smart, hard working, and resourceful team;
- A profitably- and rapidly-growing startup with commercial rigor at its core.
- Full-time role.
How to Apply 📩
Contact: isabelle@clipbook.io with your CV / Linkedin Profile
Average salary estimate
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Clipbook is calling all Customer Success Managers in Chicago who are eager to make an impact in a fast-paced startup environment! We are on the lookout for a results-driven individual who will lead our efforts in public affairs, public relations, advocacy, and corporate segments. In this role, you’ll have a fantastic opportunity to manage relationships with existing clients and ensure they extract maximum value from our platform. You'll use your industry insights to deepen engagements and identify upselling opportunities that contribute to our growth. We believe in nurturing our talent, so your journey doesn’t stop here—expect to quickly ascend to leadership roles within our Customer Success team as you showcase your skills and dedication. If you possess 2-5 years of experience in customer success or account management, a strong background in public affairs or communications, and a naturally motivational personality, this could be the right fit for you. At Clipbook, we pride ourselves on our fantastic benefits, a collaborative work culture, and the chance to work with some of the world's top organizations. Dive into the exciting challenge of ensuring our clients succeed and watch your career soar with us!
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