Customer Support Engineer I (PWD/PCD)
About CloudWalk:
We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.
The Role:
You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.
- Engage with customers through chats, emails, and calls, offering stellar support and solutions.
- Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
- Provide alternative solutions, aiming to retain and delight our customers and clients.
- Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.
- Exceptional communication skills, adept in various interactions.
- A keen desire to create outstanding customer experiences.
- Analytical prowess and logical problem-solving skills.
- A sense of ownership, treating each situation with responsibility and dedication.
- Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
- Fluency in Portuguese.
- Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
- Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
- Basic knowledge of SQL.
- Familiarity with programming languages, particularly Ruby || Python
- Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.
- A chance to grow and learn in a supportive, dynamic environment.
- A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.
Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
At CloudWalk, we're not your typical fintech unicorn; we’re a team of dreamers, makers, and passionate tech enthusiasts dedicated to revolutionizing the future of payments. As a Customer Support Engineer I, you’ll be the frontline hero for InfinitePay, helping us grow while delivering exceptional service to millions of satisfied customers. In this dynamic role based in São Paulo, you'll tackle a wide range of customer inquiries—from basic questions to complex technical issues—with expertise and enthusiasm. Your mission is clear: solve problems end-to-end, turn challenges into triumphs, and delight our customers every step of the way. You'll engage with customers through chats, emails, and calls, guiding them through their concerns with precision and care. Dive deep into technical troubles, diagnosing issues like a pro, and providing tailored solutions that make a difference. A keen eye for detail and a strong desire to create outstanding customer experiences are essential, along with fluency in Portuguese and upper-intermediate English to communicate effectively with our multinational team. If you're passionate about technology, eager to learn, and ready to bring your analytical mindset to the table, CloudWalk is where you can cultivate your skills in a supportive, remote environment designed for growth and innovation. Join us and help build a smarter, AI-driven future for payments!
Headquartered in São Paulo, Brazil, CloudWalk is a cutting-edge global payment network built from the ground up on modern technology stacks and blockchain, focused on disrupting the payments ecosystem for small-and-medium enterprise merchants and ...
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