Support Specialist with French & English

As a Support Specialist with French & English at Coface, your primary responsibilities include handling customer inquiries, managing client contracts, and providing technical support. You will respond to questions regarding customer tools, accounting, claims, and billing exclusively through written communication. Additionally, you'll work closely with sales engineers to assist clients with connectivity solutions.

To qualify for the Support Specialist with French & English position at Coface, candidates should possess strong written communication skills in both languages and analytical abilities. A Bachelor's degree in business or a related field, along with at least two years of experience in customer relations, is preferred. Experience in the insurance, banking, or service sectors can be an advantage.

Fluency in both English and French at the CEFR Level C1 is essential for the Support Specialist with French & English role at Coface. This dual-language requirement is crucial as you'll be communicating with clients in both languages, addressing their inquiries and providing assistance effectively.

Employees in the Support Specialist role at Coface can look forward to a supportive work environment that includes mentoring and guidance to ensure a smooth transition into the team. The position also offers a hybrid work model, fostering a balance between work and personal life, along with opportunities for continuous professional development.

Key skills for success in the Support Specialist role with French & English at Coface include excellent written communication, strong analytical skills, and a service-oriented mindset. Candidates should also demonstrate good time management, a flexible approach to teamwork, and a process-driven attitude to handle client inquiries efficiently.

In responding to challenging customer inquiries, I prioritize active listening to fully understand the client's concerns. I then respond calmly and professionally, providing clear and concise information. If needed, I collaborate with other departments to ensure a resolution, demonstrating my commitment to customer satisfaction.

I have experience in providing technical support by assisting clients with various software and application-related inquiries. I ensure clear documentation of their concerns and systematically guide them through problem-solving processes, often collaborating with technical teams to enhance the support provided.

Certainly! I once dealt with a client who was facing difficulties with their billing issue. After listening to their concerns, I conducted a thorough investigation, communicated transparently about the findings, and managed to resolve the matter within a tight timeframe, which not only pleased the client but also reinforced their trust in our services.

To manage my time effectively, I utilize prioritization and organization. I keep a to-do list to track urgent tasks and allocate specific times for different client inquiries. I also leverage technology to automate repetitive tasks, allowing me to focus on more complex issues that require my expertise.

To ensure seamless communication with French clients, I would focus on using clear, professional, and culturally appropriate language. I would also maintain frequent checks for understanding and actively seek feedback to ensure that their needs are being met promptly and accurately.

I am motivated by the ability to make a difference in clients' experiences. Knowing that my support can help clients navigate challenges and achieve their business goals is incredibly fulfilling, and I thrive in roles where I can build relationships and foster trust with clients.

Staying updated on products and services is crucial in my role. I regularly participate in training sessions and company meetings to learn about updates. Additionally, I engage with cross-functional teams to understand upcoming changes and better support clients with accurate information.

I have experience using various software applications, including CRM systems, project management tools, and reporting software like MS Excel and Power BI. I adapt quickly to new technologies, allowing me to efficiently navigate different platforms and provide effective support for client inquiries.

In a situation where I’m unsure of the answer, I would honestly communicate that to the client while assuring them that I will find the information they need. I would then consult relevant resources or colleagues to get an accurate response, and follow up with the client at the earliest opportunity.

Coface's extensive international experience and commitment to quality service set it apart in the market. The deep industry knowledge and a diverse, multilingual team enhance the ability to provide tailored support to clients, ensuring that their specific needs are met effectively and efficiently.