IT End User Support Analyst II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

IT End User Support Analyst II

About the Role

Responsible for all IT strategy, development, execution and management activities, supporting secure digital innovation & capabilities both internally and externally. 

Responsible for day-to-day delivery of technology services to internal and external clients. Services include incident capture and resolution; performance monitoring, tuning and actioning; break-fix resolution; support of operational audits and certifications; and other operational administrative functions such as equipment, circuit ordering and associated activities.

Responsibilities

• Provides onsite end-user support.
• Installs applications.
• Manages hardware and software installations and troubleshooting.
• Mentors junior level desktop support members.
• Participates in ticket queue management.
• Provides onsite smart hand support to other technical towers as needed.
• Installs and configures new hardware.
• Manages site-level inventory.
• Manages ticket queue for local support requests.
• Escalates systems outages or problems that are impacting production.
• Leads local onsite desktop support members.
• Validates that tickets are being assigned and worked in appropriate timeframes.
• Performs other duties as assigned.
• Complies with all policies and standards.

Basic Qualifications for Consideration

• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
• Builds knowledge of the company, processes and customers.
• Ability to solve a range of straightforward problems.
• Analyzes possible solutions using standard procedures.
• Receives a moderate level of guidance and direction.
• Requires expanded conceptual knowledge in own discipline and broadens capabilities.
• Understands key business drivers; uses this understanding to accomplish own work.
• Impacts quality of own work and the work of others on the team; works within guidelines and policies.
• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
• Explains complex information to others in straightforward situations.

Flexible Working 

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.  
In this role, you can expect the following working conditions: 

• Onsite Work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support for our clients and help you grow in your career.

Working For You 

Perks and rewards designed for you: 

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. 
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. 

Join Us 

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:  
 
Bring your authentic self to work  
Grow and thrive, both personally and professionally  
Make a difference with our clients, in our communities, and with the millions of people we support  
 
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!  

Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $60,000 - $70,000

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.