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Licensed Optician - Assistant Manager - job 1 of 5

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

  • Drives, monitors, and achieves profit, sales and performance goals according to National Vision standards. Monitors retail operating costs, budgets, and resources.
  • Optimizes and oversees the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines. Identifies areas of opportunity and creates an action plan for improvement.
  • Conveys a commitment to providing outstanding customer service and ensures all associates do the same.
  • Ensures quality standards are met.
  • Ensures effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
  • Supervises and motivates Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
  • Assists the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
  • Leads and coaches associates towards the attainment of sales and customer service goals.
  • Mentor potential Apprentice Opticians as permitted by law.

Qualifications

 Are you the right fit? – The Suitable Talent

  • Maintain Optical license as required by the state.
  • Optical sales experience. Supervising experience is preferred.
  • Proven ability to lead, coach and build associate relationships.
  • Sound understanding of store operations and standards for success.
  • Strong communication skills (both oral and written) for effective management of teams.
  • Exceptional customer service skills.
  • Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • Ability to analyze, create, and understand financial reports.
  • Demonstrated ability to analyze and solve problems of varied scope.
  • ABO and NCLE Certified 

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

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What You Should Know About Licensed Optician - Assistant Manager, National Vision

If you're an enthusiastic leader with a passion for providing excellent customer service, the Licensed Optician - Assistant Manager position at America's Best in San Juan, TX, could be your calling! At America's Best, we strive to make quality eye care and eyewear affordable and accessible, and as part of National Vision, one of the largest optical retailers in the U.S., you'll be joining a dedicated team committed to that mission. Your role would primarily revolve around overseeing the daily operations of the store, including managing personnel and ensuring the eyeglass department runs smoothly. You'll help achieve profit and sales goals while fostering a positive and enjoyable shopping experience for customers. A key aspect of this position is to coach and motivate your team, as well as to ensure excellent merchandising practices and compliance with company standards. You'll also have Sundays off, giving you a much-deserved break! We’re seeking someone who has experience in optical sales, holds a valid optical license, and possesses strong leadership and communication skills. If you love mentoring others and are excited about contributing to a dynamic and growing company, we want to hear from you!

Frequently Asked Questions (FAQs) for Licensed Optician - Assistant Manager Role at National Vision
What are the responsibilities of a Licensed Optician - Assistant Manager at America's Best?

As a Licensed Optician - Assistant Manager at America's Best, your primary responsibilities will include driving sales and performance goals, overseeing the eyeglass department for efficiency, ensuring outstanding customer service, and supervising the store associates. You will also be involved in inventory management, budgeting, and developing action plans for operational improvement.

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What qualifications are needed for the Licensed Optician - Assistant Manager position at America's Best?

To qualify for the Licensed Optician - Assistant Manager role at America's Best, candidates must maintain a valid optical license as required by the state, have optical sales experience, and possess supervisory experience. Strong communication, organizational, and problem-solving skills are also essential to succeed in this role.

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What is the work environment like for a Licensed Optician - Assistant Manager at America's Best?

Working as a Licensed Optician - Assistant Manager at America's Best is both dynamic and rewarding. You'll lead a team in a retail environment that prioritizes customer satisfaction. The atmosphere is collaborative, allowing you to nurture relationships with your colleagues while providing exceptional service to customers.

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How does America's Best support professional growth for the Licensed Optician - Assistant Manager role?

America's Best is committed to the professional growth of its employees. They provide excellent training programs, access to educational courses, and significant opportunities for promotion within the organization. This ensures that Licensed Optician - Assistant Managers have the chance to advance their careers as they hone their skills.

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What type of benefits does America's Best offer for Licensed Optician - Assistant Managers?

America's Best offers a comprehensive benefits package for Licensed Optician - Assistant Managers, including competitive compensation, bonus potential, health and dental insurance, a 401k retirement plan with company matching, paid time off, and employee eyewear discounts, among others. This extensive package highlights their commitment to employee well-being.

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Common Interview Questions for Licensed Optician - Assistant Manager
Can you describe your experience in optical sales?

When answering this question, highlight specific instances where you successfully sold optical products or services. Discuss techniques you used to identify customer needs and how you built relationships to create repeat business.

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How would you handle a difficult customer?

Demonstrate your customer service skills by providing a methodical approach to conflict resolution. Explain how you would listen to their concerns, empathize, and work towards a satisfactory solution while maintaining composure.

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What strategies would you implement to boost sales in our store?

Be prepared to discuss innovative sales strategies during the interview. Consider mentioning promotional tactics, staff training initiatives, and community engagement strategies that you believe would drive traffic and elevate sales.

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How do you ensure compliance with company policies?

Explain your meticulous approach to maintaining compliance. Touch on how you communicate and reinforce company standards with your team through regular training and a focus on accountability.

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Describe a time you successfully led a team.

Provide a specific example of your leadership experience, detailing how you motivated your team to achieve a common goal, emphasizing the methods you used to encourage collaboration and productivity.

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What experience do you have with inventory management?

Discuss your methods for monitoring and managing inventory. Offer insights into how your analytical skills helped minimize shortages or excesses and the impact it had on store performance.

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How do you balance customer service with operational efficiency?

Discuss the importance of both customer satisfaction and operational metrics. Talk about your philosophy and tactics for ensuring that customer experience does not suffer while meeting performance goals.

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What role does team morale play in a successful store environment?

Emphasize the connection between team morale and customer satisfaction. Discuss how you foster a positive work environment, support your colleagues, and acknowledge their efforts to keep morale high.

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How would you develop the skills of your associates?

Show your willingness to mentor by discussing training programs you would create or implement. Be specific about the types of development opportunities you think would benefit different team members.

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What do you see as the biggest challenges in the optical retail industry today?

Discuss current challenges such as keeping up with technology, competition, or changing customer expectations. Showcase your understanding by offering potential solutions or strategies to overcome these challenges.

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Our Mission: We help people by making quality eye care and eyewear more affordable and accessible. Our Vision: We believe everyone deserves to see their best to live their best. Our Values: Empowered to do what's right, committed to creating ha...

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DATE POSTED
April 3, 2025

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